#BrianC
zenith lodge
Hello! You can adjust Link settings for your connected accounts in the Dashboard here: https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts
shell pewter
Yes. We did that but it is still there and pre-checked.
We have it set to "off by default" in both live and test mode.
It still appears, pre-checked on the checkout form
zenith lodge
Are you explicitly enabling it in your code?
shell pewter
No.
We haven't updated our code in a while and this feature kind of just appeared a while back. Can't seem to shut it off.
zenith lodge
What type of connected accounts do you have? Standard? Express?
shell pewter
Both but an Express is the one we are having trouble with
zenith lodge
If you view the Dashboard as that account and check their payment settings do they have Link turned on?
Oh, wait, I don't think that works for Express accounts.
One moment.
shell pewter
Correct. There is no individual payment setting for Express thatI can see
zenith lodge
Is Link disabled here? https://dashboard.stripe.com/settings/link#integrations
shell pewter
Aha! I think that is the solution. It's enabled there but disabled on the other settings page. I'll give it a try
didn't work.
hold on! Maybe took a minute to propegate. testing again
zenith lodge
Yeah, I think changes there take a few minutes to take effect.
shell pewter
Still not working....
Both live and test mode still display it.
What does this mean? Note that platform account settings apply because you previously enabled Connect on your account.
This is the message under the disabled setting for checkout on this page https://dashboard.stripe.com/settings/link#integrations
zenith lodge
I think that's referring to the settings here: https://dashboard.stripe.com/settings/payment_methods
Is Link enabled there?
shell pewter
it is not enabled there. The button says "turn on"
zenith lodge
Can you give me a Checkout Session ID where Link shows up?
zenith lodge
Yep, that works! Hang on...
Hm. So on https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts can you try changing Link to "Blocked", wait a couple minutes, and then try a new Checkout Session?
shell pewter
Yes, it's updating accounts....
It seems to be iterating through all live and test accounts. Just to be 100% sure, this change will only affect Link (making it not show up on the checkout form) and nothing else, correct?
shell pewter
👍
It completed the iteration through all of the accounts but it's still showing up. Can't kill this thing
digital radishBOT
zenith lodge
To clarify, it's still showing up on new Checkout Sessions created after the change?
shell pewter
Yes
Let me clear cache and try again....
Still there...
Live session
We're willing to compromise at this point. It can show up but maybe not pre-checked. It holds up the checkout process when it is pre-checked.
Is there a way to at least turn off the opt-in checkmark by defaulst?
zenith lodge
Looking...
shell pewter
to clarify. We are specifically looking to elimninate the pre-checked box where it says" save my info for 1-click checkout with link". It's Ok to offer it as a payment method but the saving of info against our terms of service. At the very least it should not be default. The option to pay with link (on the top of the page) is acceptable. Thanks again
fierce latch
Thank you for the clarification. I am having trouble finding how to do this. Will check with my colleagues and get back to you
shell pewter
I need to go into a meeting now. Please keep this thread open and provide info as you receive it. I need to resolve this so thank you for your help
fierce latch
Hey apologies it took me a bit, I think you also need to turn Link off specifically in your Link settings as well https://dashboard.stripe.com/settings/link
Unfortunately it looks like that page only sets that setting on the account itself. So you would need to ask your Standard connected accounts to turn this off as well at the moment. There isn't currently a page that allows this to be set by the connect platform but I can put in a feature request for it
shell pewter
Any word on this?
digital radishBOT
shell pewter
Ok. How do we turn it off completely. Please see the previous communications in the thread
zenith lodge
Yep, we're talking about this internally, will give you an update shortly!
Okay, so unfortunately Link can't be disabled in this scenario. You're creating Checkout Sessions on Express accounts, which means direct charges. Direct charges on Express accounts are not recommended, and this particular use case isn't one that's covered by the current Link settings.
If you were creating Checkout Sessions on your platform with the Express account as the destination Link would be disabled per your settings. This is the recommended approach for an Express Connect integration; would doing that be feasible instead of using direct charges?
shell pewter
Would it be possible to at least not default to checked? This is a hurdle at the worst possible place in the checkout system. Plus, our terms of service does not allow the storing of payment information.
zenith lodge
No, unfortunately that's not possible at the moment.
shell pewter
Is it not possible at all to default to unchecked, even if not using direct charges?
zenith lodge
If you weren't using direct charges and you were creating Checkout Sessions on your platform account instead of the Express accounts you could disable Link completely (the settings in your Dashboard would be respected).
shell pewter
Understood. But the question being, can the default be unchecked without disabling Link completely?
zenith lodge
No.
shell pewter
OK. that is something important to know.
So basically we are stuck.
We can't change our checkout process easily as our payment options/scenarios are complex.
It would take a lot of figuring and retesting.
I would like to suggest that payment methods not be added to accounts without approval. The Link option just showed up one day. We didn't enable it.
zenith lodge
Yep, this is a very undesirable outcome, and I'm raising your feedback internally. This is unfortunately an edge case that slipped through the cracks.
shell pewter
Please escalate if you can. It is literally violating our own terms of service and was not added by our permission
zenith lodge
There might be a workaround, but I would need to help you via a support ticket. Go to https://support.stripe.com/contact/email and fill out the form there. Provide details about your issue and mention me (Rubeus) in your message. Let me know when you've submitted the form so I can grab your ticket and follow up there.
shell pewter
We're not a huge company but will do 1M this year. We appreciate being heard.
Just submitted it. I hope I gave enough info but I have to run now. Thanks for your assistance. this is a super important one.
zenith lodge
Got the ticket, will reply there!