benjamineugenewhite | Stripe Developers | Page 1

wheat aspenBOT Apr 27, 2023, 2:09 PM

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fierce frost Apr 27, 2023, 2:10 PM

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Hello there

daring lynx Apr 27, 2023, 2:10 PM

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👋

fierce frost Apr 27, 2023, 2:11 PM

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So yeah mostly that indicates some sort of network blip either on your end or our end. We talk about how to address these here: https://stripe.com/docs/error-handling?lang=ruby#connection-errors

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I'm not aware of any issues on our end earlier today

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But it also can happen

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Did you actually get a 500 back and do you have a request ID?

daring lynx Apr 27, 2023, 2:12 PM

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Let me see

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I don't have a request ID for this case. I have Two Stripe-related cookies, I can see in request on Sentry: __stripe_mid and __stripe_sid. Would those values help?

fierce frost Apr 27, 2023, 2:16 PM

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No

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In that case it sounds like a network blip on your end

wheat aspenBOT Apr 27, 2023, 2:17 PM

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fierce frost Apr 27, 2023, 2:17 PM

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So you attempted to call our API, somewhere during that we lost connection, we returned that connection error

daring lynx Apr 27, 2023, 2:17 PM

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correct

fierce frost Apr 27, 2023, 2:17 PM

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So mostly you want to retry those requests with the same idempotency key

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