Vilkitch | Stripe Developers | Page 1

whole vectorBOT Apr 27, 2023, 1:43 PM

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olive tulip Apr 27, 2023, 1:45 PM

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I have some problem with a webhooks, all event I listented have a same error "Timed out connecting to remote host" Does anyone know why?

lapis creek Apr 27, 2023, 1:45 PM

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Hi there

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That generally means an issue with your server

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You are seeing a 500 returned in the webhook response, yes?

olive tulip Apr 27, 2023, 1:48 PM

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esta todo bien, sin modificar nada de codigo ha empezado a fallar esta mañana

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Everything is fine, without modifying any of the code, it started to fail this morning

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I have asked my hosting provider if there was any blocked IP

lapis creek Apr 27, 2023, 1:50 PM

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Do you have an example Event ID that I can look at?

olive tulip Apr 27, 2023, 1:50 PM

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evt_1N1V2vEgkG7mSQD21tMDJVd2, do you want a screenshot¿

lapis creek Apr 27, 2023, 1:51 PM

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Nope that works

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Yep so I'm seeing that it looks like this was just blocked by your server. You will want to ensure our Webhook IPs (https://stripe.com/docs/ips#webhook-notifications) are whitelisted

Domains and IP addresses

Ensure your integration is always communicating with Stripe.

olive tulip Apr 27, 2023, 1:54 PM

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its bloqued by my hosting provider ??

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this morning I send to my provier hosting the IP list for webhook notifications, and they answered me its all ok

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then I make a test landing webhook empty, this landing only response 200 ok, but I have the same problem "Timed out connecting to remote host"

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I mean that stripe never reaches my test webhook page

lapis creek Apr 27, 2023, 2:02 PM

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Yeah so there is something with your server config that is blocking Stripe from hitting your webhook handler

olive tulip Apr 27, 2023, 2:03 PM

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ok, thanks for your help

#Vilkitch