Ammar | Stripe Developers | Page 1

turbid agateBOT Apr 27, 2023, 9:57 AM

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gilded halo Apr 27, 2023, 9:57 AM

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Hi there!

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How are you accepting payments with Stripe? Checkout Session, Payment Element, something else?

terse night Apr 27, 2023, 9:58 AM

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I have integrated stripe into my backend using the php stripe sdk.

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The customer is adding a payment method and then getting that error message.

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My backend uses setup_intents for this.

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I am guessing the customer is not completing 3DS auth, hence the error.

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But I need the logs from stripe which I can't find.

gilded halo Apr 27, 2023, 10:05 AM

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So it's when you confirm the SetupIntent that they see this error? You need to look at your SetupIntent in your Stripe dashboard, and in the timeline you should see if there was an error.

terse night Apr 27, 2023, 10:07 AM

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The error was displayed to the customer at 15:37 on the 24th of April. I can't see it anywhere in the logs. But that error message is from stripe.

gilded halo Apr 27, 2023, 10:11 AM

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Can you share your account ID (acct_xxx)? It's at the top of this page: https://dashboard.stripe.com/settings/account

terse night Apr 27, 2023, 10:13 AM

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acct_16sYSzJk2S5ksjC9

gilded halo Apr 27, 2023, 10:21 AM

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Not sure, I would recommend to ask this question directly to Stripe support https://support.stripe.com/contact
Make sure to include all relevant information (exact error message, date, etc.)

#Ammar