jack77 | Stripe Developers | Page 1

outer pythonBOT Apr 27, 2023, 2:06 AM

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shy marsh Apr 27, 2023, 2:06 AM

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Hi how can we help

tiny harness Apr 27, 2023, 2:09 AM

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hello

shy marsh Apr 27, 2023, 2:10 AM

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👋 here

tiny harness Apr 27, 2023, 2:10 AM

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my customer got this message
stripe says: "Provide additional information. We identified an elevated dispute risk on your account, and payouts are paused for the next 120 days. During this time, held funds will be used to cover any disputes or refunds on your account. The remaining balance will be transferred to your bank account once your payouts are enabled at the end of this period. If you believe we've made a mistake, please provide additional information about your business for review."

shy marsh Apr 27, 2023, 2:11 AM

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Sorry please reach out to Support for account related inquiries

tiny harness Apr 27, 2023, 2:11 AM

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he got ten sales by advertising on Pinterest

tiny harness Apr 27, 2023, 2:11 AM

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shy marsh Sorry please reach out to Support for account related inquiries

so should i contact stripe customer support?

shy marsh Apr 27, 2023, 2:14 AM

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Yep!

near anvilBOT Apr 27, 2023, 2:14 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

#jack77