AlexN23 | Stripe Developers | Page 1

rare galleonBOT Apr 26, 2023, 7:42 PM

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pulsar prairie Apr 26, 2023, 7:43 PM

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Can you send the account id(s) so I can take a look?

rare galleonBOT Apr 26, 2023, 7:45 PM

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lofty belfry Apr 26, 2023, 7:48 PM

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I just verified one of them and am in the process of doing the other - the problem is that I had to go in and manually "replace" the last 4 digits, even though I had entered them in the onboarding form.

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I am worried that that issue will persist (hasn't happened before) - any thoughts on what might have gone wrong?

pulsar prairie Apr 26, 2023, 7:51 PM

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Not sure. Can you send the account id(s) so we can take a look?

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Also I have to step out soon. @quaint geyser will be taking over

dull wind Apr 26, 2023, 7:56 PM

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I'll throw in one observation (as another Developer) - Stripe is required to get some onboarding information separately from your account creation (due to KYC and AML) - I believe SSN is one such piece.

quaint geyser Apr 26, 2023, 8:00 PM

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To clarify, were these accounts verified after you manually replaced the last 4 with 0000? Or did you need to replace 0000 with the last 4 of your real number?

lofty belfry Apr 26, 2023, 8:09 PM

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@dull wind That is interesting - hasn't seemed to be a problem in the past... I'll monitor that next time for sure

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@quaint geyser Accounts were only verified after I manually replaced with 0000 (I did not use a real number). Account Id's are acct_1N1DzPPe9FGC241K and acct_1N1Dw1BTYHZ99P2d

quaint geyser Apr 26, 2023, 8:18 PM

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Gotcha, thank you for the IDs. Checking in to them to see what I can find

lofty belfry Apr 26, 2023, 8:20 PM

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Thank you, Pompey - this was the first time I ever had this issue, so if you can't find anything, I'll have to investigate further the next time I go to setup test users (I am far more concerned about this in live mode, though).

#AlexN23