remi.lapierre

[silent parcel]

Hello 👋
What type of connected account are you working with here?

[slim plaza]

A connected account where i cannot see their dashboard 😦

cus_MtL11kaLP6F8Sd

if it helps

[silent parcel]

Express and Custom accounts don't get access to dashboard
I'm assuming you're creating destination charges then?

[slim plaza]

Yes, one of their client is saying some transactions have passed on their card

But for some reason, cant see it on our db

wondering if we could retreive the logs on stripe somehow for that account

[silent parcel]

hmm the customer ID you shared is created on acct_102dAA2DTYDPbGuW account

Are you sure you're using connect?

[slim plaza]

Yes, that account is our main account

[silent parcel]

Gotcha. Looking into your account logs, you seems to be working with Standard Connected Accounts with Direct Charges.

Standard accounts do get access to Stripe dashboard

[slim plaza]

But I can seem to only see payment for the connected account to our account

And not his payment from his clients

[slim plaza]

Hello 🙂

[silent parcel]

Apologies for the delay here, hmm so you want to look at the transactions the connected account made which are non-connect payments?

[slim plaza]

they should be connect payments as we are charging a fee on those

We've created a recurring payment bot

Once of his clients showed a log on their credit card

But we cant find those trasnactions for some reasons

[stable birch]

Do you have the ID of the related customer?

[slim plaza]

Thats one of the charges the client did

ch_3MxB1KDDHDZyy9ro1a7F72mg

Are u able to retrieve the other trasnactions related to this transaction by any chance?

[stable birch]

Other than just that one? Yes. Have you tried listing payment intents in the API and filtering on their customer ID of cus_NicFLex8qgfQVX?

[slim plaza]

What would be the query on php laravel for that?

[stable birch]

$stripe->paymentIntents->all(['customer' => 'cus_NicFLex8qgfQVX']);