Alyson Renan

[hollow burrow]

There was wrote that I need to apply the following configs when I create a payment intent:

payment_method_options: {
  card: {
    installments: {
      enabled: true,
    },
  },
},

and then, when I confirm the payment intent, I should to send the following config:

payment_method_options: {
  card: {
    installments: {
      plan: {
        interval: 'month',
        type: 'fixed_count',
        count: 12, // the number of installments that the payment will be divided
      },
    },
  },
},

this is working as I wish, but when I try to create a refund associated to that payment intent, I'm getting the following error:

{
  "error": {
    "message": "No momento, não é possível criar reembolsos. Tente novamente mais tarde.",
    "message_code": "refunds_temporarily_unavailable",
    "request_log_url": "<URL_TO_LOGS>",
    "type": "invalid_request_error"
  }
}

may someone help me with this issue?

[frigid flame]

Hello 👋
Can you share the link to the guide you're following too?

[hollow burrow]

Of course: https://stripe.com/docs/payments/installments/br-installments/accept-a-payment

[frigid flame]

Ah its a beta feature correct?
I can try to take a look but you may need to talk to our support team about this as we can't help with betas on discord.

Can you share the request ID? (req_xxx)

[hollow burrow]

let me catch here

just to confirm: the id related to the error received when I try to create the refunds, right?
req_QtgmpO0FyG7YaA

[hollow burrow]

About the beta: yes, I think so, but I haven't sure about that!

[frigid flame]

I tried to look but not seeing something obvious here.
I might be missing something as our team does not know a ton about beta features such as this one.

I'd recommend talking to our support team via OR contacting the team running the beta
https://support.stripe.com/?contact=true

They can take a deeper look and help with this

[hollow burrow]

ok, thanks!

@fair jasper, take a look here, pls

aqui @ebon crescent

aqui @winter jackal