#albiro
prisma wadi
Hi there!
iron spoke
Hallo there!
prisma wadi
Can you share the request ID (req_xxx) where you see that error? You can find it here https://dashboard.stripe.com/test/logs
iron spoke
req_plSjyS9BUait71
prisma wadi
Thanks! Give me a few minutes to look into this.
iron spoke
thanks!
raw narwhalBOT
prisma wadi
So it looks like using bacs_debit SetupIntent on connected account is a feature only available for some accounts.
To try to get access to that feature (assuming you are eligible), you need to contact Stripe support https://support.stripe.com/contact
iron spoke
ok but
that's exactly what I did
I emailed
Hi,
We are a billing provider who have an API integration with yourselves for card payments, and recently one of our customers has requested that they wish to use Direct Debit (UK) payments via Stripe and our own billing engine (Billingbooth).
I've spent some time over the last couple of days looking at the documentation and generally playing in Test Mode to try and get a direct debit mandate added to a test customer, but have found your API is rejecting our SetupIntents.
I spoke to one of your support staff this morning and they have informed me that whilst we're eligible to take Direct Debit payments, there is a separate requirement for adding Direct Debit mandates via SetupIntents.
What do we need to do to get this enabled on our account?
We already have direct integration with GoCardless, so understand the Direct Debit process well.
Our account name is "Voicebooth", our Account ID is acct_103uzb2DytZCeXL4 and our login email address is accounts@voicebooth.com
Regards,
Alvaro
and they responded with:
Hey Alvaro,
Thanks for contacting Stripe!
In terms of getting started using setup intents to save direct debit information for future off session payments, I've attached links below that look into this in great detail.
https://stripe.com/docs/payments/payment-methods/bacs-debit
https://stripe.com/docs/payments/bacs-debit/save-bank-details
https://stripe.com/docs/payments/sepa-debit
https://stripe.com/docs/payments/sepa-debit/set-up-payment
Some users have to fulfil additional identity verification steps in order to enable direct debits as a payment method on their account. You can check this out on your Dashboard by attempting to enable (or disable and re-enable) BACS or SEPA payments from the payment methods page.
https://dashboard.stripe.com/settings/payment_methods
If you do have further questions pertaining to account specific information, I would have to ask that you lodge a ticket from our support site while logged into your relevant Stripe account as the email address you've contacted me from isn't associated with the account ID you kindly provided.
I appreciate that the extra step may be a pain but Stripe takes our user's data privacy incredibly seriously and this just is a method to enforce our privacy policies.
Saying that, if you do have any further general queries please do let me know and I'd be more than happy to help!
All the best,
Jack
so I'm sort of nowhere really
I have no since logged in to the helpdesk area and emailed in from there
am I more likely to get a useful answer, such as "yes we will enable this on your account"?
I do sadly feel like I'm going round in circles
late fjord
Hello 👋
Taking over as soma needs to step away soon
As soma mentioned, this feature is only available for some accounts. Our team on discord won't know the exact criteria of how the accounts are selected. You'd likely want to reply back to the email and ask if they can check again
iron spoke
ok thanks