Wikks

[rocky hornet]

👋 happy to help

would you mind elaborating a bit more? sharing some IDs?

[oak light]

On Prestashop, I had an update of the Stripe payment module. Since the update, no customer is redirected to the payment page. They click validate and nothing happens.

What credentials do you need?

I feel like since the update I have no more webhooks

[rocky hornet]

if this is related to Prestashop, I would have to ask you to contact https://support.stripe.com/?contact=true

[oak light]

I have already contacted prestashop as well as Stripe support, which reciprocally sends the buck.
Stripe asks me to see with Prestashop and Prestashop tells me that the problem comes from the Stripe module.

[rocky hornet]

you need to push back on Stripe Support

this is something we should provide support on via that channel

https://support.stripe.com/?contact=true