Radar | Stripe Developers | Page 1

lean moonBOT Apr 25, 2023, 2:12 AM

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zealous carbon Apr 25, 2023, 2:13 AM

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hi there, can you share the request id [0] where you encountered that error? it'd look like req_xxx

[0] https://stripe.com/docs/api/request_ids

wooden lotus Apr 25, 2023, 2:15 AM

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how do I check this ?

zealous carbon Apr 25, 2023, 2:15 AM

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or maybe can you share your account id instead? I'll try to find the request from your account

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You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

wooden lotus Apr 25, 2023, 2:16 AM

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acct_1LuhGPDlqoLrd46L

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Found it ?

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I didn't delete the connected accounts they're still there. But the subscriptions the connected accounts created are giving this error when I try to click 'purchase'

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?

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I just created a brand new connected account, created a subscription and got the same error. So I don't think its related to what I said above.

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@zealous carbon did you manage to find out what I did wrong

zealous carbon Apr 25, 2023, 2:25 AM

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i'm still in the middle of looking

wooden lotus Apr 25, 2023, 2:25 AM

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thanks

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I really don't want to lose the subscriptions that my connected accounts already created, because it was a lot of effort and convincing to onboard them and have them create a subscription and if something is wrong I hope I can fix it from my side

zealous carbon Apr 25, 2023, 2:27 AM

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i'm a little confused about what you're trying to do - you've created the customers on the connected accounts, but you're trying to create the subscription on your account.

Were you trying to create subscriptions with direct charges or destination charges? https://stripe.com/docs/connect/subscriptions#decide-between-direct-charges-and-destination-charges

wooden lotus Apr 25, 2023, 2:29 AM

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Let me explain

My app allows connected accounts to create subscription, which they offer to their audiences and I get 10% of what they sell.

Every time I onboard someone, I convince them to create a Stripe connected account inside my app, and then they make a test subscription and I buy just to show them how it works.

Recently I was aiming to delete the test purchases I made so I deleted the "customers" from my Stripe dashboard.

Because my understanding is that the customers are the users that bought the Stripe Subscriptions that my connected accounts created.

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Now I'm getting this error

zealous carbon Apr 25, 2023, 2:30 AM

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to be able to help you, i need to know if you were trying to create direct charges or destination charges for subscriptions

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depending on your answer, what you need to do would differ

wooden lotus Apr 25, 2023, 2:31 AM

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I don't remember the name.

But this is how it works on my system.

My connected accounts get the money from the subscriptions directly to their Stripe/Bank account AFAIK

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My Stripe account gets a fee (15%) off their recurrent subscriptions

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Is it clear ?

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How can I check on my dashboard?

zealous carbon Apr 25, 2023, 2:33 AM

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it sounds like you're using direct charges. As per the docs :

the connected account to be responsible for Stripe fees, refunds, and chargebacks, use direct charges. With this approach, customers won’t be aware of your platform’s existence because the author’s name, rather than your platform’s name, is shown on the statement descriptor. In our online publishing example, readers interact with authors directly.

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can you confirm that's what you want?

wooden lotus Apr 25, 2023, 2:33 AM

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I got this error when I tapped the button to buy a subscription, the button would popup the credit card info

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yes its direct charge I think

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There's only one modality available in Brazil

zealous carbon Apr 25, 2023, 2:34 AM

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if you're using direct charges, you need to create the Subscription with the StripeAccount header https://stripe.com/docs/connect/authentication, https://stripe.com/docs/connect/subscriptions#use-direct-charges-to-create-a-subscription

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i don't see any StripeAccount header being passed in your requests

wooden lotus Apr 25, 2023, 2:34 AM

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But it was working fine as far as a couple days ago

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do you think I messed something up when I deleted customers ?

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Or that made a bug happen ?

zealous carbon Apr 25, 2023, 2:35 AM

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the errors that i'm seeing are on live mode : https://dashboard.stripe.com/logs/req_miNIiwn2ceQerW

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the customers still exist in livemode

wooden lotus Apr 25, 2023, 2:36 AM

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Sorry I don't understand

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Why did me deleting the customer list cause this bug ?

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Or this bug was not caused by me deleting the customer list ?

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Because in theory the customer is just someone that bought the subscription I should be able to delete it without making the subscription unavailable/give this error

zealous carbon Apr 25, 2023, 2:37 AM

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to clarify - the request failures right now are occurring in live mode, and you deleted test mode customers right?

wooden lotus Apr 25, 2023, 2:37 AM

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I deleted from live

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Let me explain why

All the "customers" were "me"

Once I onboarded a new connected account. I had them create a test subscription and I bought it just to show them how it worked.

That was billing me, and I wanted to delete this since it was just a test to show the connected accounts how Stripe worked.

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The connected accounts never sold anything to a third party

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So I thought that would be no harm in deleting the customers

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because they were just me buying subscriptions to show the onboarded connected accounts how the system worked

zealous carbon Apr 25, 2023, 2:40 AM

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lets use one request as an example : https://dashboard.stripe.com/logs/req_1dMU2tyxMiGX7u

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this is actually a Subscription using destination charge

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the customer cus_NgSLmBShs4D69U was deleted

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that's why you're receiving the error No such customer: 'cus_NgSLmBShs4D69U'

wooden lotus Apr 25, 2023, 2:42 AM

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Let me do a test then

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I will create a new user now

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and see if I can buy the subscription

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one second

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Oh I see

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Now that I created a new account

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I can see the CC popup

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My main account was the one I used to buy subscriptions as a test

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since I deleted that account as a customer

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it dissapeared

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And now I cannot purchase any new subscriptions with that account

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right ?

zealous carbon Apr 25, 2023, 2:45 AM

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when you say account - are you referring to a Customer object?

wooden lotus Apr 25, 2023, 2:46 AM

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I used my main account to purchase all of those tests

zealous carbon Apr 25, 2023, 2:46 AM

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does that account id start with the prefix cus_?

wooden lotus Apr 25, 2023, 2:47 AM

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yes

zealous carbon Apr 25, 2023, 2:47 AM

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then yes, since you deleted that Customer, you can't use it to purchase subscriptions

wooden lotus Apr 25, 2023, 2:48 AM

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I can't use it anymore in the future ?

zealous carbon Apr 25, 2023, 2:48 AM

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no, you cannot use it anymore in the future

wooden lotus Apr 25, 2023, 2:49 AM

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That was my main account that I used the app with, is there anyway I can restainte it as a customer so I can continue to purchase subscriptiosn through it ?

zealous carbon Apr 25, 2023, 2:50 AM

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you could always create a new Customer?

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is there any reason that you can't do that?

wooden lotus Apr 25, 2023, 2:50 AM

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with that account ID ?

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how would I do that ?

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I haven't tried

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can you tell me how ?

zealous carbon Apr 25, 2023, 2:51 AM

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i don't know how you've implemented the logic for your application - but to create a new Customer, you can make this request https://stripe.com/docs/api/customers/create

wooden lotus Apr 25, 2023, 2:52 AM

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But how do I create a customer that I previously deleted ?

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Is that possible ?

zealous carbon Apr 25, 2023, 2:54 AM

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you're creating a new Customer object

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