str | Stripe Developers | Page 1

fiery sigilBOT Apr 24, 2023, 9:44 PM

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fierce barn Apr 24, 2023, 9:44 PM

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really urgent sir

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pi_3N0WFNK0Q0hbNMky1uEL0R4q
pi_3N0Vy7K0Q0hbNMky1ZBadP6P

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can you check?

worn parcel Apr 24, 2023, 9:45 PM

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👋 Taking a look

fierce barn Apr 24, 2023, 9:47 PM

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pi_3N0XClK0Q0hbNMky0TxSUiAo

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this a payment from this moment

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Tell the customer to try again. If that doesn't work, they can use a different payment method or try again later. Learn more about declines.

Scheduled for Apr 24, 2023, 4:47 PM
3D Secure attempt acknowledged
3D Secure was completed, but the customer hasn't been verified because the bank does not support 3D Secure, has not set up 3D Secure for the card, or is experiencing an outage. The card network has provided proof of the attempt.

Payment failed because of a network error```

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what s this

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i didn't have network error untill now

worn parcel Apr 24, 2023, 9:53 PM

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Okay, so this does appear to be related to Strong Customer Authentication/3DS

fierce barn Apr 24, 2023, 9:53 PM

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yeah

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all cards with this bank and bin

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worked until today

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and now I getthis error for all my customers

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@worn parcel

worn parcel Apr 24, 2023, 10:02 PM

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It looks like this specific bank may not support 3DS

fierce barn Apr 24, 2023, 10:03 PM

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I had over 500 payments with the specific bank

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500

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all worked

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and now...

worn parcel Apr 24, 2023, 10:03 PM

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Yep, what I see in the logs on my end match the reason you shared above

fierce barn Apr 24, 2023, 10:03 PM

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it's stripe problem

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same card worked on other stripe seller

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can this be solved

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?

worn parcel Apr 24, 2023, 10:04 PM

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I won't be able to solve the issue here. I recommend reaching out to our Support team about this, and sharing the PaymentIntent IDs you shared above with them: https://support.stripe.com/contact/

fierce barn Apr 24, 2023, 10:05 PM

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did you have similar cases?

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@worn parcel

#str