#Cadu
latent crystal
Hi there
You would issue a refund using https://stripe.com/docs/api/refunds/create
mental vapor
I tried to generate a refund from a payment intent captured and got some error
"Refund cannot be done at this time"
And said something about state
high pumice
Hi 👋 can you provide us with the exact error message you're receiving, as well as the ID of the request (should start with req_) that you made which returned that error?
high pumice
Thank you, taking a look.
I think you're using some non-public functionality that is changing the process here, but I'm not familiar with that functionality so I'm not sure what to advise. Do you know if you were given access to beta or preview features regarding collecting installments?
high pumice
If you did then I believe you should have been provided with a support contact for that, and would recommend reaching out to them to understand how to handle this scenario.
split prairieBOT