VividElites

[winged rock]

Hi 👋

[prisma sandal]

Hello

[winged rock]

So what exactly are you trying to do?

[prisma sandal]

I just want to be able to charge a users external account, but I am confused why the connected account balance is still negative. Does it take a while to try charge the external account? Im in test mode, so I don't think it would right?

[winged rock]

Following this approach, correct? https://stripe.com/docs/connect/account-debits

[prisma sandal]

Yes, the payment says it succeeded, but the connect account is still negative

Wait, does it only charge when it attempts to do payouts, and if its negative, it then charges the connected account with the negative balance?

[winged rock]

Can you share the request ID for the charge?

[prisma sandal]

This? py_1N0RI5DHvLg4ER6veaZolOon

[winged rock]

No but close enough

[prisma sandal]

Sorry if this a dumb question, the documentation gets a little confusing to me 😅

[winged rock]

Sorry still trying to look (it got busy)

Does the connected account have a registered bank account?

[prisma sandal]

Yeah it's just the test one

[winged rock]

Hmm. let me check to see if we do process those. It is possible that we either 1) make it behave like an actual bank transfer (~3 days or so) or 2) don't close that loop and backfill the Connect Account's balance

[prisma sandal]

Ahh okay, thanks, I appreciate the help. Just wanting to make sure I test everything properly before I go into production mode

[winged rock]

Yes I get that

[winged rock]

K. We only debit external accounts under specific circumstances and those accounts need to be allowed access. Those debits occur daily at 00:00 UTC. So you should see that occur in the Connect account as well.

[prisma sandal]

Ah okay, thanks! I'll wait till around then to confirm. I appreciate the help