#edww112

1 messages · Page 1 of 1 (latest)

unkempt gyroBOT
ornate dock
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Hello 👋
Do you have any radar rules that might be triggering the 3DS check here? If the bank doesn't have 3DS then we wouldn't trigger an auth check by default

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Do you have an example PaymentIntent ID?

reef harbor
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sure , just a second

ornate dock
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Typically if you have Request 3D Secure if 3D Secure is supported for card then it would only trigger 3DS for the cards that support 3DS

reef harbor
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pm_1MyeOOGg6ZL8Q6LKwseRpEDu

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i understand but it's strange , i've talked with the bank and they don't see any problem

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we tried then with payments link and it worked..

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i see that "request_three_d_secure": "automatic"

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is set to automatic

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pi_3N06jQGg6ZL8Q6LK0xs4aTKS the most recent

ornate dock
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Hmm interesting. I wonder if it has something to do with the currency

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I doubt it though

reef harbor
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can be , the payments is in RON

ornate dock
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I looked at recent charges that were declined, but couldn't find anything that would explain why this is happening.

I'd recommend talking to our support team about this as they're experts in looking into these and can provide the missing context.

https://support.stripe.com/?contact=true

reef harbor
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ok , i will get in touch with them

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thank you