#p33p0
calm snow
undone turret
Hi there
So to clarify, you set up the card for future use off-session via a SetupIntent
Then when you go to charge it you get an "auth required" decline?
tender shuttle
hi, nothing to do with the charge, so the error happens earlier, not during a payment attempt, earlier during the setup intent
i guess because we asked for a 3DS challenge up front, so that the client in theory does not get challenged later
its for a monthly payment setup
I have a specific user this happened to, if we end up going in depth
undone turret
Yeah might be easier to look at a specific example than talk in abstract
Can you provide the SetupIntent ID or request ID?
tender shuttle
is it ok to share that here, or should i send it via some other means
undone turret
Yep it is fine to share those IDs here. They can't be actioned without your secret key so they aren't sensitive
Just never share your secret key!
tender shuttle
setup intent starts with seti_ right
undone turret
Yep
undone turret
Thanks, looking
Ah okay yeah so this does look like a normal 3DS failure. So your question is specifically around whether you can get more details into why 3DS failed.
Sorry, I should have gathered that better from your initial comment
Basically, no. We don't really have much insight into what happened on the issuer's 3DS challenge.
tender shuttle
It may be classified as a 3DS failure but i didn't get a chance to do a 3ds, so yeah, what happened
it was almost an instant failure, almost as if the Bank blocked me, however they confirmed i am not blocked
undone turret
Ah okay this was your own test
tender shuttle
both, i finally saw this scenario happen to me
but we've had it happening to clients
fyi, subsequently the off session payment was actually honored
undone turret
Yeah so on that specific example I can see that you got declined due to exceeding the ACS maximum challenge limit.
tender shuttle
oh is that like a rate limting thing?
undone turret
But we have limited insight into what happens on these 3DS challenges -- mostly it is best for the customer to talk to the issuer if this happens.
Yep seems like a rate limit thing from the issuer.
But like I said we don't really get much info so you are best off asking the issuer about it directly
tender shuttle
Would you mind checking one more setup intent ID please, i'll ping the first one that failed
undone turret
Sure
undone turret
That one shows the same as the first one
tender shuttle
ok thanks. last question, those were on the 20/21st
i tried a card load today still failed, you reckon a weekly rate limit could be in effect??
undone turret
Really can't say. Sure sounds like it, but only the issuer would know.