#RicoSwann
modern spruce
spark garnet
Hello 👋
Taking a look here
Are you working with express accounts OR custom accounts?
pseudo matrix
We're working with custom accounts.
spark garnet
I assume you're creating Account Links to allow for these updates. Are you setting the type to account_update?
https://stripe.com/docs/connect/connect-onboarding#user-updates
pseudo matrix
Yes. In fact, it appears to work just fine in our Dev/UAT environments, which are using the same code as production (but using Stripe test mode).
I wasn't sure if there was some account-level setting to enable/disable this capability. We use a different Stripe account for dev/uat vs prod. But I don't see anything obvious.
spark garnet
Gotcha and just to double check, you have this option enabled in live and test mode both right?
https://stripe.com/docs/connect/connect-onboarding#user-updates:~:text=Connect Onboarding for Custom Accounts doesn’t,bank accounts and debit cards guide
If you have diff accounts then you might need to toggle the setting ^ on for the other account
pseudo matrix
Yes, and in fact that's what allows them to provide their bank account when they originally enroll. Enrollment works fine, it's just going back and editing where they are unable to adjust their bank info.
And as mentioned, editing works fine in our dev/test environments.
spark garnet
hmm okay! I've looked through almost all the configs on dashboard but don't see anything else that would help here. I'd recommend talking to our support team about this as they're more familiar with our hosted surfaces than our team on discord. They should be able to take a look and provide the missing context here
https://support.stripe.com/?contact=true
Our team mostly works with API related questions so we don't know a ton about the hosted surfaces such as onboarding
pseudo matrix
OK, will do, thanks