#xmrcivicboix
hasty delta
chrome mountain
In what way were you trying to look at it that you could not see it? Did you get some API error or something?
And do you know when you could start seeing it again?
drowsy marsh
so we have a script that runs to grab historical data from the api ... we re-ran the script for one of the account and notice the new business MRR number on our end didn't match up from what we saw previously ... this was because there were no longer an invoice object attached to the charge api
this is the customer https://dashboard.stripe.com/test/customers/cus_NNSBSkhWEUsXBw
this customer already canceled but don't know why the invoice suddenly disappeared
our goal is to figure out which plan this charge was for so we can calculate MRR on our end ... since the invoice and subscription is no longer attached, what is the best way to do this?
chrome mountain
Do you know the specific API call you made where you saw this? Do you have the request ID (req_123)?
I don't think we would have removed it on our side though with more specific info I can double check more easily
drowsy marsh
how can i see the request id using charges.list?
chrome mountain
If you know the time you made the request, it will be in your request logs on your dashboard https://dashboard.stripe.com/test/logs
drowsy marsh
i mean i can make one right now for that charge req_4Ad8Xvr1lpY5nH
we used to see an invoice
u can see this customer subscribed on Feb 17
there should have been an invoice but that invoice got removed for some reason
if u look at the event logs u can clearly see there was an invoice paid
chrome mountain
Thanks for the info. Checking in to what happened here.
Do you know when the last time you pulled this data would have been? I see that the invoice and charge were created two months ago. Trying to narrow down when something may have happened.
drowsy marsh
it was Saturday
chrome mountain
Also if you try retrieving the payment intent pi_3MchIkLxUZ0HHVpS1TUtVVbW or invoice in_1MchIjLxUZ0HHVpSK62bIrQ5 do you get anything in the responses?
drowsy marsh
I was able to pull it then an hour later it was gone
chrome mountain
Gotcha, on saturday you could see this ID but then it was not present later in the day. Checking in to if we have anything else reported like this for Saturday
chrome mountain
Gotcha, thanks for confirming. I will consult my colleagues on this and get back to you
drowsy marsh
ok
chrome mountain
Have you seen this happen with any other charges or invoices on your account? Or is it just this invoice so far?
drowsy marsh
this is our test account that we have to run specific scenarios ... we have 1 production account that has a bunch of charges without invoice so im assuming it's similar ... let me see if i can find one
chrome mountain
It looks like the invoice was deleted as pat of our object retention policy in test mode https://support.stripe.com/questions/test-mode-subscription-data-retention
chrome mountain
That doc says
Subscriptions in live mode are not subject to this data retention policy, and will be retained per Stripe’s overall data retention policy.
So they will be retained much longer. Unfortunately I am not immediately aware if that means indefinitely or if we will auto delete it after some years. If you reach out to our support team they should be able to tell you more if you want to know https://support.stripe.com/?contact=true