nel | Stripe Developers | Page 1

rigid condorBOT Apr 24, 2023, 7:36 AM

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zealous hawk Apr 24, 2023, 7:37 AM

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Hi there, if you login through login links, you need to enter the OTP that Stripe sends to the number that you provided during onboarding.

shrewd shoal Apr 24, 2023, 7:42 AM

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Is there a way to change the number ? It's a testing account and I have no idea what number has been specified...

zealous hawk Apr 24, 2023, 7:48 AM

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There's a "I no longer have access to this phone number" link in the login screen, click it and you'll receive the code through email.

shrewd shoal Apr 24, 2023, 7:56 AM

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And is there a solution if I have no longer access to the given email ?

rigid condorBOT Apr 24, 2023, 7:58 AM

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zealous hawk Apr 24, 2023, 7:58 AM

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You can also programmtically update the phone number or email address through the Accounts API https://stripe.com/docs/api/accounts/update?lang=curl#update_account

shrewd shoal Apr 24, 2023, 8:01 AM

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Cool! Thank you very much!

shrewd shoal Apr 24, 2023, 8:46 AM

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@zealous hawk I have an error:

{
  "error": {
    "message": "This application is not authorized to edit the parameters 'email', 'individual'.",
    "request_log_url": "https://dashboard.stripe.com/acct_XXX/test/logs/req_XXXX?t=1682325932",
    "type": "invalid_request_error"
  }
}

bright remnant Apr 24, 2023, 8:50 AM

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Hey! Taking over for my colleague. Let me catch up.

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Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

shrewd shoal Apr 24, 2023, 8:51 AM

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yes: req_apLwL6Q2rWJsRv (thanks)

bright remnant Apr 24, 2023, 8:53 AM

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You can't update the email of an express Account, you can only update it on a Customer Account:
https://stripe.com/docs/api/accounts/update#update_account-email

rigid condorBOT Apr 24, 2023, 9:10 AM

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shrewd shoal Apr 24, 2023, 9:13 AM

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@bright remnant so I have no way to use this testing account ?

prisma spade Apr 24, 2023, 9:13 AM

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Hi! I'm taking over this thread.

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Can you clarify what exactly you want to test?

shrewd shoal Apr 24, 2023, 9:58 AM

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@prisma spade We are using stripe with connected retailers accounts. Therefore we have many accounts connected in our test environment. It's fine, but at some point, you require some updates on retailers accounts (connected accounts). Again, why not, if we can login to the test account and process the update, no worry.
But our issue is that sometimes (a lot of times actually), the account is created by an old coworkers and it makes us impossible to validate the account. I'm asking here if there is a way to get back control on a test connected account.
Some of them are ok because I can use two factor auth with 000-OOO code.

#nel