FirstsourceDev | Stripe Developers | Page 1

noble skiffBOT Apr 21, 2023, 2:04 PM

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uneven otter Apr 21, 2023, 2:06 PM

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Hi 👋 are you running these verifications in test mode? Can you provide the ID of the request that is returning the error you showed?

warm robin Apr 21, 2023, 2:07 PM

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We are running this in production mode

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req_1VFJXmoiuPVDrY

uneven otter Apr 21, 2023, 2:07 PM

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You can't use our test values in live mode, you will need to use the actual values that were sent to the account.

warm robin Apr 21, 2023, 2:09 PM

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So whether we need to send (1 cent , 1 cent) ?

uneven otter Apr 21, 2023, 2:11 PM

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No, you do not need to include cent in the data you send, but the values that you send for amounts need to match the amounts of the actual microdeposits that were sent to that bank account.

warm robin Apr 21, 2023, 2:13 PM

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How we will get the actual microdeposits that were sent to that bank account ?

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Our understanding is that it will be 1

uneven otter Apr 21, 2023, 2:15 PM

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If you're not leveraging our email feature that sends emails to customers so they can verify the amount of the microdeposits that were made to their bank account, then you will need to build your own flow where your customers can provide the amounts of the microdeposits they received to you.

noble skiffBOT Apr 21, 2023, 2:16 PM

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uneven otter Apr 21, 2023, 2:17 PM

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Right now it looks like your code is providing our test values as the amounts:
https://stripe.com/docs/payments/ach-debit#test-microdeposit-amounts-and-descriptor-codes

With live verifications though you need to provide the amounts of the microdeposits that were sent to the customer's bank account, that is how ownership/access to the account is verified.

warm robin Apr 21, 2023, 2:19 PM

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Do we have any settings in dashboard to set the microdeposit value ?

uneven otter Apr 21, 2023, 2:19 PM

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No

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It's not something you have control over, that would defeat the purpose of the flow.

warm robin Apr 21, 2023, 2:20 PM

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whether the verification is mandatory for all the ACH transactions ?

uneven otter Apr 21, 2023, 2:22 PM

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Yes, verification must be completed.

warm robin Apr 21, 2023, 2:29 PM

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The amounts provided do not match the amounts that were sent to the bank account. To continue trying to verify the account, please reach out to us directly.

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How to continue to verify the account here ?

uneven otter Apr 21, 2023, 2:32 PM

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Well it sounds like that account is now locked because you provided the wrong amounts (you sent our test amounts again) too many times. You will need to reach out to Support to see if the account can be unlocked:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

warm robin Apr 21, 2023, 2:34 PM

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Can we try with a different ACH account without test amounts ?

uneven otter Apr 21, 2023, 2:36 PM

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I believe so, are you running into problems when you try to do so?

#FirstsourceDev