mochihealth | Stripe Developers | Page 1

dawn egretBOT Apr 21, 2023, 4:22 AM

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sweet shell Apr 21, 2023, 4:23 AM

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Hmm not sure. Do you have a FSA card to try? Is it basically a credit or a debit card?

mossy oyster Apr 21, 2023, 4:23 AM

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yea but its meant only for medical related payments

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a customer wrote "Unfortunately, my FSA card hasn’t been working. I spoke to my FSA account card holder services, WEX, and they shared the reason my card was declining is due to the transaction type not being permitted.

They recommended that when processing the transaction it should be specified it’s an FSA account rather than a debit or credit transaction. I shared there wasn’t anywhere on my end to change the transaction type and it was recommended I see if there’s a way for you to process my FSA card on the back end. Is that possible?"

sweet shell Apr 21, 2023, 4:32 AM

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Um that sounds like a feature request. Do you happen to find the customer transaction on your Stripe Dashboard log?

mossy oyster Apr 21, 2023, 4:40 AM

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pi_3Mtvn2BPM36OC3gX0ldeM1di

sweet shell Apr 21, 2023, 4:44 AM

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Yeah okie can confirm it

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