kanwar Danial | Stripe Developers | Page 1

arctic trailBOT Apr 20, 2023, 1:16 PM

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royal arrow Apr 20, 2023, 1:16 PM

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Hello!

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How can I help?

sand path Apr 20, 2023, 1:18 PM

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I am unable to connect bank account on my platform for my customers from colombia and japan.

royal arrow Apr 20, 2023, 1:19 PM

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You are trying to charge customers from Colombia and Japan via ACH debit?

sand path Apr 20, 2023, 1:19 PM

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No I want to make payouts in their bank accounts from my custom stripe account

royal arrow Apr 20, 2023, 1:20 PM

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Okay so you have Custom Connected Accounts and you are trying to pay them out

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But you can't add an external account for them?

sand path Apr 20, 2023, 1:20 PM

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yes i am unable to do that

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for colombia its showing error for invalid routing number

royal arrow Apr 20, 2023, 1:21 PM

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Okay and are you sure the routing number is valid?

sand path Apr 20, 2023, 1:21 PM

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and this in case of japan

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yeah the required fields that stripe listed on payout section for colombia test account

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in case of colombia its working with test account for me but not with actual bank details

royal arrow Apr 20, 2023, 1:24 PM

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Alright well that seems like an issue with our validation of the routing number of your actual bank details. In which case you need to reach out to our Support team to report that via https://support.stripe.com/contact/login as I can only focus on API issues here.

sand path Apr 20, 2023, 1:25 PM

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Alright thank you @royal arrow for your kind support.

#kanwar Danial