#sapir.asras

1 messages · Page 1 of 1 (latest)

latent sandBOT
proper orbit
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Hi there

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Can you provide a request ID where you see the error?

frigid tapir
proper orbit
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Yep so looks like you are using spaces which will cause the validation issue

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Try removing the spaces

frigid tapir
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ok, but when I'm sending the same number for updating an account it works

proper orbit
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Hmm even with spaces?

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Can you give me that request ID?

frigid tapir
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yes

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req_yKTsHh8kLheDbd this is the update of the account

proper orbit
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Thanks one sec

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Hmm yeah that's strange

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Let me see what I can find

frigid tapir
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thanks

proper orbit
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Can you try adding the +44 country code and using the iso format of +44xxxxxx ?

frigid tapir
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yes it's working with the +44

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so this is the format expected for persons?

proper orbit
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Okay yeah I'm seeing something internally that we have some known misalignment in validation here and it just hasn't been fixed yet.

frigid tapir
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because I'm updating the account sand the persons with the same data so I should convert the phone to this format for GB accounts?

proper orbit
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Yeah I would recommend using that format for all phone numbers

frigid tapir
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also for us, ca and au?

proper orbit
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Yeah I would recommend using the ISO format for all so you don't run into validation issues

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I'm filing feedback again internally about this so hopefully we get this fixed

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Understand it is a hassle to have things differentiated here

frigid tapir
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thank you for the help!