#Daddelpalme | Leon

1 messages ยท Page 1 of 1 (latest)

nocturne yarrowBOT
pale summit
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Hi! Let me help you with this.

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I think it's best to communicate such important information separately by email, because it might be overlooked on the invoice.

midnight drum
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I agree. Yet our customers specifically ask for that information on the invoice.

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We have a lot of cases, were the customers
A. Pay automatically by card
-> Get the invoice
B. Pay again
= Double Paid Invoice

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And we want to find a way to include that information in an invoice.

pale summit
midnight drum
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And this can be done variable?

pale summit
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The logic is up to your application.

midnight drum
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Okay, but if we can determine if paid = true, then we can relate to that and change the content accordingly?

pale summit
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You want to know if the invoice was paid?

midnight drum
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We want to show if the invoice, that the customer receive is already paid.

pale summit
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Why would they receive an invoice if it was paid?

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I need more details about your integration to understand how to help. Are you sending the invoices manually?

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Or it is generated by a Subscription?

midnight drum
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Give me a moment please! ๐Ÿ™‚

pale summit
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Sure

nocturne yarrowBOT
midnight drum
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Is there a status between draft and open for webhooks?

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I.e. "paid" but the invoice is not yet finalized?

frosty axle
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๐Ÿ‘‹

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No an Invoice will move from draft --> open

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No status in between

midnight drum
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okay

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How can we show custom fields in the footer?

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or show custom fields on the invoice at all?

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I dont find that option in our invoice templates

frosty axle
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How are you creating your invoices?

midnight drum
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via subscriptions

frosty axle
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Okay yeah custom fields aren't supported yet on Subscriptions.

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We already have a feature request open for this and do hope to build it in the future

midnight drum
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So even with API Call not possible?

frosty axle
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Are you using charge_automatically subscriptions?

midnight drum
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default I think

frosty axle
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Yeah then no you can't update the Invoices on a Subscription to set custom fields since it is immediately finalized

midnight drum
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Do you think a workaround would be configuring the customer before issuing the invoice?

frosty axle
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What are you trying to accomplish here exactly?

midnight drum
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Showing the payment method used by the customer on every invoice they use

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so if we cannot show the status: paid / not paid -> We can atleast show which payment method is used

frosty axle
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Hmm yeah that isn't really something we support for Subscription Invoices

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Why not just send them a receipt