mmmmmnf ,fns | Stripe Developers | Page 1

pastel iglooBOT Apr 19, 2023, 10:04 PM

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queen ferry Apr 19, 2023, 10:06 PM

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I wish I could help, but we don't have any levers we can pull or tools we can use to help in situations like these. I would reach out to support again and see if they can offer an explanation about what is going on: https://support.stripe.com/contact

azure needle Apr 19, 2023, 10:08 PM

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@queen ferry, trust me, I have already done this and gone through this process. Is there anybody you know that can personally help me out with this because it makes no sense as to why this would happen. Our chargeback rate is less than 1% and we were not hit with card-testing, so how can there be "unauthorized charges"? It doesn't make sense.

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If you know ANYBODY, please let me know I would really appreciate it. My literal livelihood depends on this

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I really hope you understand. Thank you.

queen ferry Apr 19, 2023, 10:14 PM

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Unfortunately I don't have hardly any visibility into this process and no one on my team does either.

azure needle Apr 19, 2023, 10:15 PM

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What about one of the admins here?

queen ferry Apr 19, 2023, 10:16 PM

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I am an admin here. We aren't able to do anything related to your issue. Please work with our support folks

#mmmmmnf ,fns