pxue | Stripe Developers | Page 1

low plinthBOT Apr 19, 2023, 9:19 PM

#

brittle hull Apr 19, 2023, 9:21 PM

#

Do you have a request id? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

raven trail Apr 19, 2023, 9:22 PM

#

Yes, one second

#

I have the "payment_intent.payment_failed" event id, does that help?

evt_3Mxv6aF4rLEwSvlt091PLFIf

#

This is the payment intent "confirm" request

req_shVrMe5km7bEyZ

brittle hull Apr 19, 2023, 9:26 PM

#

That request looks like it succeeded without an error

raven trail Apr 19, 2023, 9:26 PM

#

Yeap it succeeded but PAD payment success is delayed like ACH

brittle hull Apr 19, 2023, 9:26 PM

#

Right, no worries. Digging more now

raven trail Apr 19, 2023, 9:27 PM

#

This is the event with the error "payment_method_unexpected_state" if it helps, thanks

evt_3Mxv6aF4rLEwSvlt091PLFIf

brittle hull Apr 19, 2023, 9:38 PM

#

Unfortunately this is beyond my ability to troubleshoot. I would recommend working with our support folks to figure out why this is failing, as it may be something they can answer pretty easily, otherwise they can escalate to the product team to troubleshoot: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#pxue