jarcher | Stripe Developers | Page 1

lunar lilyBOT Apr 19, 2023, 7:04 PM

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toxic kiln Apr 19, 2023, 7:06 PM

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Are you encountering errors or what do you mean by

aren't allowing us to use

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And do you have specific example you can share of using this previously with success?

cursive stone Apr 19, 2023, 7:08 PM

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yeah let me grab the error message

toxic kiln Apr 19, 2023, 7:09 PM

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And a snippet of your code where you set this would be helpful too

cursive stone Apr 19, 2023, 7:13 PM

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Here

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Here's the code snippet : let payment_intent_data: Stripe.PaymentIntentCreateParams = { amount: Math.round(order.cart.cardCheckout.total), application_fee_amount: order.cart.cardCheckout.applicationFee, currency: order.currency.toLowerCase(), customer: customerID, description: order.paymentIntentDescription || `Order #${order.orderNumber}`, metadata: { TaxAmount: order.cart.cardCheckout.taxes, pendingOrderId: order.id, pendingOrderCollection: "ordersPending", ...metadata, }, setup_future_usage: "off_session", capture_method: "manual", payment_method_types: ["card_present"], };

toxic kiln Apr 19, 2023, 7:16 PM

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Ok, and you encounter errors when you do this?

cursive stone Apr 19, 2023, 7:20 PM

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Yes, sorry taking a minute to get to a state of reproducing

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Of course now it won't reproduce.. even without the error, I am expecting the card to be sved to the client's profile, but it's not

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this is the payment intent: https://dashboard.stripe.com/acct_1H0ZfEFSRlrDjPli/payments/pi_3MygeqFSRlrDjPli0z3Jd1IC

toxic kiln Apr 19, 2023, 7:38 PM

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Hmm ok yea I don't see any generated_card within the charge payment_method_details as specified here
https://stripe.com/docs/terminal/features/saving-cards/save-after-payment?terminal-sdk-platform=ios

lunar lilyBOT Apr 19, 2023, 7:47 PM

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toxic kiln Apr 19, 2023, 7:53 PM

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We're looking into this - please bear with us

naive rapids Apr 19, 2023, 8:17 PM

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Hello, we are still looking in to this. It is currently looking like the issue is that our PaymentIntent + setup_future_usage flow may not work with contactless payments

cursive stone Apr 19, 2023, 8:20 PM

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okay gotcha -- I found the error message from earlier as well

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Screen_Shot_2023-04-13_at_10.46.21_AM.png

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We're not getting this anymore, but it was an issue on monday for the same type of payment:

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````setup_future_usagecannot be used with one or more of the values you specified inpayment_method_types. Please remove setup_future_usageor remove these types frompayment_method_types`: [card_present]```

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Was that just an artifact and you fixed the bug?

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cc @naive rapids

naive rapids Apr 19, 2023, 8:46 PM

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Whoops apologies I missed this. Good question. I will check with my colleagues and get back to you

lunar lilyBOT Apr 19, 2023, 8:47 PM

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naive rapids Apr 19, 2023, 8:47 PM

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Do you have the ID of the related payment intent there (pi_1234)?

cursive stone Apr 19, 2023, 9:14 PM

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No I don't recall, sorry. I don't think it even generated a payment intent

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cc @naive rapids

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it wouldv'e just failed

flat tide Apr 19, 2023, 9:15 PM

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Hi there 👋 taking over, as my colleague needs to step away

Still working with colleagues to get a better idea of what's going on. Will circle back once I have something substantive

cursive stone Apr 19, 2023, 9:16 PM

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Okay thanks! I ended up turning of "setup_future_usage" for terminal payments. But I'd like to turn it back on. It seems like it works now, but can I expect it to work in the future?

flat tide Apr 19, 2023, 9:18 PM

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Still getting current state. I'll let you know if that seems likely once we have more to share

fluid finch Apr 19, 2023, 9:54 PM

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👋 @cursive stone as far as we can tell this payment was made using Apple Pay.

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Card details shared via Apple Pay on Terminal can not be saved

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Sorry for the long delay, multiple of us looked but assumed it was not Apple Pay when it turns out it was so it's all expected

cursive stone Apr 19, 2023, 9:56 PM

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okay thanks @fluid finch . how bout his error message that we were getting on monday? ````setup_future_usagecannot be used with one or more of the values you specified inpayment_method_types. Please remove setup_future_usageor remove these types frompayment_method_types`: [card_present]```

fluid finch Apr 19, 2023, 9:57 PM

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can you find a concrete example? I'm looking at that now that I see your question was different (we only looked at "why didn't this card save" for the past hour)

cursive stone Apr 19, 2023, 9:57 PM

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both questions were relevant, so I super appreciate an answer to the first one.

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I don't have a concrete example, because the payment intent would fail to be created

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I'm unable to reproduce it right now, but we were getting this error on monday (and over the weekend)

fluid finch Apr 19, 2023, 9:58 PM

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sure but every request that fails returns a clear error with a request id in it req_123 so I'm asking if you have one. You used Connect so it's tough to find them. If you don't, any chance you know which account it happened on?

cursive stone Apr 19, 2023, 9:59 PM

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okay good point, I'll look!

fluid finch Apr 19, 2023, 9:59 PM

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I'm looking too so hopefully I find one in a bit

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okay found one, let me dig

cursive stone Apr 19, 2023, 10:01 PM

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okay thanks. there was one with acct_1MWk0hB28EKEehc3 ~ 4pm PT on Monday April 17th. 2023

fluid finch Apr 19, 2023, 10:02 PM

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yeah so that account is the one where you've had errors for a week and it's based in Canada where this feature isn't public so I assume it's related to that, but I'm looking

cursive stone Apr 19, 2023, 10:02 PM

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ahh so terminal just isn't live in Canada?

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whoops.. we shipped them a reader b/c they couldn't order one 😆

fluid finch Apr 19, 2023, 10:04 PM

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Terminal is live. The feature to save cards is US only per the docs https://stripe.com/docs/terminal/features/saving-cards/save-after-payment?terminal-sdk-platform=ios (see at the top)

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I'm digging internally, this will take a while again unfortunately

cursive stone Apr 19, 2023, 10:28 PM

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@fluid finch okay this is enough for us to just turn off this feature for Canadian accounts

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no need to keep digging

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appreciate your support

lunar lilyBOT Apr 19, 2023, 10:29 PM

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fluid finch Apr 19, 2023, 10:35 PM

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@cursive stone it should just work for you

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like clearly it works today, I don't really get why it failed earlier this week. I'm still digging for a bit and otherwise you should ask support to escalate

fluid finch Apr 19, 2023, 10:57 PM

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@cursive stone yeah I'm sorry I can't get any details from this. I'd recommend contacting our support team to ask to escalate https://support.stripe.com/contact sorry about the hassle here

#jarcher