#dbjpanda

1 messages · Page 1 of 1 (latest)

spiral finchBOT
toxic lagoon
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Hi 👋 can you tell me more about your concern? Are you working in test mode?

turbid sinew
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Yes. I am working in test mode

toxic lagoon
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Emails are not expected to be sent in test mode.

turbid sinew
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Is there any way I can test it out?

toxic lagoon
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The only thing I know of that might work (we focus on helping developers use our API and aren't as familiar with the email features that are offered) is to use the same email address as the owner of the Stripe account when creating the test Customer. If that doesn't do the trick then I don't think it's possible to test those emails, but you can try double checking that with our Support team:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

turbid sinew
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I am using another test mail though.

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Can you tell me when the email is sent during renewal. Is it before the renewal date or after?

toxic lagoon
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If you're referring to the emails controlled by these settings, then my understanding is they're sent before the renewal based on the number of days you've selected in the dropdown.

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turbid sinew
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And in case of 3d confirmation? I believe a confirmation email is sent while trying to charge?

toxic lagoon
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Yup, as long as it's turned on (the second one shown here):

image.png
turbid sinew
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Thank you for the confirmation.

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I appreciate your help @toxic lagoon. Thank you

toxic lagoon
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Any time!