#DmitryS
dry dust
long kelp
Hi there!
brave sorrel
Hello!
long kelp
So what exactly is the issue? That the payment wasn't automatically retried by Stripe?
brave sorrel
one sec
can I send the link to screenshot here?
it doesn't contain any personal information so I guess it's fine 🙂
do you see it was failed and it will retry again in next hours/days
when I go to the invoice details https://d.pr/i/pRPN1Q I'll be able to make payment by clicking Retry charge button but why Stripe is unable to do it automatically? maybe am I missing something in the request?
long kelp
Are you a software developer?
brave sorrel
yes
long kelp
but why Stripe is unable to do it automatically?
If you wait Stripe will do it automatically
brave sorrel
hmm, do you see it was trying 2 times already and payment was failed
I checked it on several customers and I was able to make payment only via the button
so they have sufficient funds
I'm worried that stripe will try to do the last check and will cancel that subscription and our company will lose customers and money
and another one
we already had successful transaction https://d.pr/i/o1W2Od but the last month we have a lot of declined payments 😦
long kelp
Can you share the subscription ID (sub_xxx)?
pastel dust
If you look at the decline_code in the error message, its pickup_card
https://dashboard.stripe.com/logs/req_xy8tbSubGRWJK4
https://stripe.com/docs/declines/codes#:~:text=entering a PIN.-,pickup_card,-The customer can’t
pickup_card
The customer can’t use this card to make this payment (it’s possible it was reported lost or stolen).
They need to contact their card issuer for more information.
Not sure why it works when you trigger it from the dashboard
I'd recommend talking to our support team as they're experts in declines and should be able to take a deeper look
brave sorrel
thanks! how can I contact to them?
pastel dust
You should be able to get in touch with them via
https://support.stripe.com/?contact=true
brave sorrel
great thank you!
and I'm trying to find another sub_xxx where I was able to make payment, maybe there is different declined_code
@pastel dust could you check another subscription? sub_1MqjqcKCKhPp5A7DIgq7sPKC
is it the same decline code? just because I'm seeing only successful log
and no failed logs
this event evt_1MxHO2KCKhPp5A7D1C5MTA2M
pastel dust
I am not seeing much on this event unfortunately either.
Our support team should be able to take a look