Neetesh

[white delta]

Can you share the event Id ?

[weak parrot]

evt_1MsW4nAq7JKAyJICW2goKu9S

in event data there is no reason mentioned, like why this payment failed

u there ?

[white delta]

Yes I'm monitoring your thread and checking...

The final invoice is paid now. checking what is the root cause of the previous failure...

[weak parrot]

it would be really helpful if there is a way to know reason for invoice payment failure

[fathom coral]

Hi! I'm taking over my colleague. Please, give me a moment to catch up.

[weak parrot]

sure

[fathom coral]

I'm sorry for the delay, we are still investigating

I see that the invoice was cancelled by you, from the Dashboard.

[white delta]

The customer has no attached Payment Methods nor default payment method. that' why the invoice payment was failed.

you need to pass either https://stripe.com/docs/api/subscriptions/create#create_subscription-default_payment_method or set https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method

[weak parrot]

is there any way to know this reason from dashboard ?

[white delta]

Yes, you can check the customer of the invoice and check if there is a saved PaymentMethod or not:
https://dashboard.stripe.com/customers/cus_MfyNLm6MgZGMbl