#Erixon
hoary hinge
Hi
Did you checked that support article and follow it? does the terminal and your laptop in the same network ? What kind of wireless are you using? is it company one ?
valid bronze
yes i checked the article and tried everything that is listed there
the reader is in the same network as my pc
it's a personal network
i tried to forward the ports in my fritz box but i think this downst worked
in the Stripe Dashboard it says the reader is Online
but the pos app won't connect
shadow shoal
what happens if you open a terminal/command prompt on the PC running the POS app and run
nslookup 192-168-178-97.645kkkriyvjum2zotqoc.device.stripe-terminal-local-reader.net ?
valid bronze
shadow shoal
you'll have to change the PC to use a different DNS provider as described at https://support.stripe.com/questions/the-stripe-terminal-sdk-is-encountering-dns-errors-when-connecting-to-an-internet-reader
valid bronze
on my device or on my fritzbox?
shadow shoal
I don't know what a 'fritzbox' is
valid bronze
a router
shadow shoal
but either I suppose. Right now your PC relies on that fritz.box to do DNS lookups, and it can't resolve that domain
so either you change the router to use different upstream settings, or change the PC to just talk to Google/Open DNS directly instead
shadow shoal
and did it work?
shadow shoal
then I'd try changing the PC settings
wet sleetBOT