#Romdick
proper aspen
Hi there, can you share with me the invoice ID?
proper aspen
The invoice ID starts with in_
vague stoneBOT
hybrid sundial
Hey! Taking over for my colleague. Let me catch up.
hybrid sundial
in_1My25zGlGQqmvT7ZqeporGI7
The invoice id you are sharing is not in automatic collection, its collection_method is send_invoice
static narwhal
Yes, because i manual edited this
I manually send it today but the subscription didn't send the invoice on the 17th
hybrid sundial
I manually send it today but the subscription didn't send the invoice on the 17t...
Yeah because the invoice was created but not finalized.
static narwhal
Yes but why it was not finalize? on April 17? Was there a changes?
hybrid sundial
Checking...
static narwhal
is there something about the settings? Like we set it up that if the invoice is unpaid the next invoice to generate will be on draft?? is that how we set it up?
hybrid sundial
The custom has an invoice that's unpaid as you mentioned above, (in_1MmnE4GlGQqmvT7ZeV6mzKK4) the subscription status become unpaid and no further attempt will be triggered for the next invoices.
static narwhal
I mean yes, but how come that the invoice didn't finalize even the plan reach the billing cycle.
hybrid sundial
yes because the subscription is marked as unpaid (canceled) so no further automatic action will be triggered.
vague stoneBOT