Dyzlim | Stripe Developers | Page 1

weak edgeBOT Apr 19, 2023, 1:25 AM

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eternal folio Apr 19, 2023, 1:27 AM

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Is it the login issue at Shopify store or Stripe account?

ember rose Apr 19, 2023, 1:30 AM

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I have no problem logging in to my Shopify store. I chose Stripe as my payment provider, filled in the information required, and reached to the final step where it says" Get started with Stripe" where I need to fill in the email and password. It is here it say "There was a problem logging you in. Please try again in a few moments."

eternal folio Apr 19, 2023, 1:33 AM

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Thanks for sharing. Since the setup flow is provided by Shopify, Stripe doesn't have the visibility how their flow works. I'd recommend checking with Shopify Support to check what might have gone wrong

ember rose Apr 19, 2023, 1:34 AM

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So this is not an issue on Stripe's end?

eternal folio Apr 19, 2023, 1:35 AM

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Could you share the screenshot of the error message, so that I can double confirm where the error is coming from?

ember rose Apr 19, 2023, 1:36 AM

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Hold on

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eternal folio Apr 19, 2023, 1:41 AM

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Thanks for sharing! This is indeed the page from Stripe. I wish I could help, but this chat is focused on developers and technical questions. For login issue, our support team will be able to assist you better than I can: https://support.stripe.com/contact

ember rose Apr 19, 2023, 1:42 AM

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Do they have a chat?

eternal folio Apr 19, 2023, 1:44 AM

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If you are able to login to your Stripe account directly in Stripe website, you can select Chat with support option. Otherwise, only writing in is possible

ember rose Apr 19, 2023, 1:47 AM

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Okay so I need to login first, correct?

eternal folio Apr 19, 2023, 1:48 AM

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Yes for chat option

#Dyzlim