#MikeyBeLike

1 messages · Page 1 of 1 (latest)

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nova crypt
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error is similar to this:

"message": "Before you can start using Apple Pay on the Web, you need to first register your domain. For more information, see https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay.",
    "request_log_url": "https://dashboard.stripe.com/acct_REDCACTED/logs/req_REDACTED?t=1681821337",
    "type": "invalid_request_error"
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apple pay is registered, this only errors when a connected account is attached, but not on direct interactions

earnest glade
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👋 happy to help

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would you mind sharing the request ID? the one you redacted?

nova crypt
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it takes me to the connected account, but it says that log entry doesn't exist

plush sleet
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Hi there 👋 taking over as my teammate needs to step away, bear with me a moment while I take a look at that.

nova crypt
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okay thanks

plush sleet
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For your Connect flow, are you using Direct Charges?

nova crypt
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yep

plush sleet
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Gotcha, what I would suggest is to remove the Apple Pay domain from your Platform account and add it back. You used to need to add those domain on the Connected Accounts directly when using Direct Charges, but that was changed not too long ago so that now you only have to add it on the Platform account. However, that change was not retroactive to already registered domains. Let me know if that doesn't solve the issue.

nova crypt
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ahhh that makes sense, will try that

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should I expect a wait period before I see a change? or should it work immediately?

plush sleet
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I believe it's nearly immediate

nova crypt
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yeah it didn't work lol, still same error

plush sleet
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Where is the domain you're trying to surface Apple Pay, is it a publicly accessible site that I can look at?

nova crypt
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yep

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But one thing I noticed as well it seems to only work on private browsing - the apple pay part that is

plush sleet
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Apple Pay always shows in private mode, even if it shouldn't.

nova crypt
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but only?

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it doesn't appear in normal mode

plush sleet
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That means something isn't set up right, trying to spot what.

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Sorry, nothing is jumping out at me, I'm going to ask a teammate to take a closer look.

nova crypt
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if it helps, some of my users dont have a problem seeing it in regular safari, but it doesn't work for them as that error above occurs^

plush sleet
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That's very weird, it shouldn't display inconsistently like that unless there is a nuance I'm overlooking.

opal compass
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Hi there. Taking a look at this. Give me a few to catch up

nova crypt
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Thank you 🙂

opal compass
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Can you share the account id of the platform and the account id of the relevant connect account here?

nova crypt
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sure

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actually how do I find the account id of the platform?

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the account id of the connected account is: acct_1LzXqo4EPjYcgueY

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nvm found it: acct_1LzXqo4EPjYcgueY <-- platform

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sorry ignore that, how do I find this?

opal compass
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I can get it from the connect account actually, so don't worry about it

nova crypt
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okay 🙂

opal compass
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Looks like the domain still isn't registered on the Connect account. It's only registered on the platform

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Follow ^ steps

nova crypt
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ohh is this not something that can be done via the dashboard?

opal compass
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Not sure. I'd imagine you can do it if you log in as the connect account

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But recommend just firing off an api request like in that example

nova crypt
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thank you that solved the issue!

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interesting though, as there doesn't seem anyway to do this via the dashboard