#margo_olan
cold pumice
Is there somewhere I can reproduce this issue?
empty topaz
I can give you the link on our website, so you can check it out. If I understood you correctly
If there is no problem with form, how can I atleast disable the continue button till the form is completely filled by customer.
cold pumice
how can I atleast disable the continue button till the form is completely filled by customer.
Is that a question or a statement?
empty topaz
Sorry, I meant, if there is no problem with form, and customers just doesn't want to fill or pay, I wanted to disable the button until the form is completely filled by customer. I couldn't find how to do it. So, it was question on how to do it.
cold pumice
Ah, got you. You'd likely use the change event from the Payment Element and check the complete boolean: https://stripe.com/docs/js/element/events/on_change?type=paymentElement
Can determine your button state from that
In reality though, even if the button isn't disabled the submission will fail validation if there are incomplete payment fields
empty topaz
You right. I'm also more worrying about the validation, and the form.
How can I check that customers are not just leaving because they don't want to buy, but the form works incorrectly?
Is there for example, requirements on specific countries, that the country and postal code are must have. And the fact that I put them as never, payment is failing?
cold pumice
What you're describing does seem indicative of users just dropping out of your checkout flow, unfortunately
cold pumice
Is there for example, requirements on specific countries, that the country and p...
Payment Element should automatically collect the fields needed to optimise for payment conversion: https://stripe.com/docs/disputes/prevention/verification#avs-check
empty topaz
What you're describing does seem indicative of users just dropping out of your c...
I just want to make sure, that everything from our side works perfectly and nothing is blocking from good user experience. Drop out is the another problem to work on. 😅
Have you tried to our website, does everything works fine from our side?
cold pumice
The errors you shared ("Your card number is incomplete". ) is indicative of users attempting to click submit/pay with incomplete fields in the Payment Element. When you call confirmPayment in that context, the Payment Element will throw validation errors before we attempt a payment.
Disabling the button until the Payment Element form is complete will help reduce those errors.
cold pumice
Have you tried to our website, does everything works fine from our side?
I can't, because it's using your live keys
empty topaz
Give me a minute, I we update it
bold tokenBOT
empty topaz
I can't, because it's using your live keys
I set the test keys.
Thank you very much!
rapid girder
empty topaz
Hi!
I had a problem that most of my customers had "Your card number is incomplete" on my website. It seemed strange, that people pressed continue button without filling up the form. I thought, it could be the problem with the form itself (maybe I'm loading it incorrectly) - customers do not see form or not all fields are loaded. I wanted to make sure that everything is perfect with the form before starting the marketing.
Another moment, I wanted to disable the continue button till the form is filled. (this problem is already solved, thanks to support)
I send the link to our website, with test form, so you could check it, that everything is fine https://jobescape.me/enter-email/
Could you check it out, so I was sure, that it is not problem with payment form
Thank you very much in advance!!!
