#Shannon
snow mica
velvet thicket
Hi 👋 I'm not sure offhand if the Firebase extension reflects when a Subscription is paused.
mystic pendant
Wouldn't it mean that a user can sign up to my service, activate their subscription, and then just pause it and continue to use it for free?
velvet thicket
Yes, that does sound like something that could happen if you're providing your customers with a way to pause their Subscriptions. If the extension does not currently do what you're looking for, you may need to add custom code to handle that scenario.
mystic pendant
I'm not providing the way, it's part of the billing portal that stripe provides.
How would I write the customer code if everything happens on the backend between stripe and firebase?
velvet thicket
That's a feature that you can turn off in your portal configuration, in the Cancellations section here:
https://dashboard.stripe.com/test/settings/billing/portal
mystic pendant
Who provides the extension support?
Is the cancellation under the customer portal section?
velvet thicket
In my view that entire page is for configuring the Customer Portal, there is a section on that page titled Cancellations, and within that is a toggle labeled Pause subscriptions:
mystic pendant
This is turned off in my stripe. I wonder if I have stripe setup with a different account. Is there a way to verify which stripe account I have linked via firebase?
velvet thicket
I'm not sure, I don't have any hands-on experience with that extension.
mystic pendant
ok. I'll look into it further. Who supports the extension?
velvet thicket
As far as I'm aware, it's supported by Stripe by my team isn't really familiar with it. You can try writing in to our Support team:
https://support.stripe.com/?contact=true