baoleduc | Stripe Developers | Page 1

rain fernBOT Apr 17, 2023, 2:01 PM

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prisma gulch Apr 17, 2023, 2:02 PM

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Hello, not immediately sure why this might be happening but I am reaching out to my colleagues who may know more

obsidian sail Apr 17, 2023, 2:04 PM

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Thank you @prisma gulch

prisma gulch Apr 17, 2023, 2:04 PM

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What role do you have on your account?

obsidian sail Apr 17, 2023, 2:04 PM

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I'm the admin

prisma gulch Apr 17, 2023, 2:06 PM

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Gotcha, so that isn't the issue. Can you send me your account ID so we can look deeper at your account? (acct_1234)

obsidian sail Apr 17, 2023, 2:07 PM

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acct_1MxByTG9sbbppMmk

rugged comet Apr 17, 2023, 2:18 PM

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👋 looks like the account that you are logged into on CLI is not the same one as the one selected in your screenshot. If you click the dropdown there you should be able to select the account that you are logged into and then the "Continue" button will appear. Otherwise you want to re-login to the CLI stripe login with the account that you want to load the helloworld app on.

obsidian sail Apr 17, 2023, 2:26 PM

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I tried with both accounts and none of them show the continue button

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I will try to relogin and get back to you

obsidian sail Apr 17, 2023, 2:42 PM

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I re-logged in and ran into the same issue

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Is there a way to reset my account?

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or @rugged comet 👋 any other reason?

rugged comet Apr 17, 2023, 2:46 PM

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Hmm that is very strange

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What version of the CLI are you using?

obsidian sail Apr 17, 2023, 2:49 PM

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stripe version 1.14.0

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I tried to re-login with both live and test keys

rugged comet Apr 17, 2023, 2:50 PM

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Okay I'm on 1.13.9 still. Let me upgrade and test with that as well

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It is working fine for me on 1.13.9

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Nope still working fine for me.

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Can you create a new test account and log into that one with CLI and then run stripe apps create xxx again and then stripe apps start for that new account?

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Everything is fine on my end so wondering if your current account is borked for some reason.

obsidian sail Apr 17, 2023, 2:54 PM

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after several retries, it lands on a different page which says the local server is not started, however it's running

rugged comet Apr 17, 2023, 2:55 PM

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Interesting

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That potentially points to an issue with the app build

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Try running stripe apps create again

obsidian sail Apr 17, 2023, 2:55 PM

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let's me do it

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I got the same issue @rugged comet

rugged comet Apr 17, 2023, 2:59 PM

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What does your stripe-app.json file look like?

obsidian sail Apr 17, 2023, 2:59 PM

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{
  "id": "com.exsmple.hello",
  "version": "0.0.1",
  "name": "Test 2",
  "icon": "",
  "permissions": [],
  "ui_extension": {
    "views": [
      {
        "viewport": "stripe.dashboard.customer.detail",
        "component": "App"
      }
    ],
    "content_security_policy": {
      "connect-src": null,
      "image-src": null,
      "purpose": ""
    }
  }
}```

rugged comet Apr 17, 2023, 3:00 PM

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Hmm that looks fine....

obsidian sail Apr 17, 2023, 3:01 PM

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would the issue is my account? Is there a way to "reset" my Stripe account?

rugged comet Apr 17, 2023, 3:01 PM

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The issue shouldn't really be in your account

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No way to "reset" it really, you can create a new account like I mentioned which would serve that purpose

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Let me flag to our Apps team and see if I can get some advice from them on troubleshooting further here

obsidian sail Apr 17, 2023, 3:03 PM

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it happens to both of my accounts. Or it could be two accounts problem 🙂

rugged comet Apr 17, 2023, 3:05 PM

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Very unlikely the account itself is the problem. It has very little interaction here...

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If you load it in incognito does that change anything?

rain fernBOT Apr 17, 2023, 3:44 PM

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obsidian sail Apr 17, 2023, 3:45 PM

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@rugged comet sorry for the delay, I retried with incognito mode and it shows the same issue

rugged comet Apr 17, 2023, 3:46 PM

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Okay thanks for testing that. I've reached out to our Apps team to get some troubleshooting advice. I'll circle back as soon as someone is available from that team to take a look.

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Can you verify browser/OS ?

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@obsidian sail just to ensure you see the above

obsidian sail Apr 17, 2023, 3:58 PM

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I'm using Chrome/Mac OS

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I installed with homebrew. Since it didn't work, I uninstalled and reinstalled with the Mac OS /ARM version from https://github.com/stripe/stripe-cli/releases/tag/v1.14.0, but ended up with the same issue

wary coral Apr 17, 2023, 4:51 PM

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Hi 👋
Can you also provide the version of the apps plugin you are using?

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You can find it by running stripe apps version

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@obsidian sail can you provide this information? The latest version of the plugin is 1.5.5 and you can update it by running stripe plugin upgrade apps

obsidian sail Apr 17, 2023, 5:10 PM

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apps version 1.5.5```
it's already `1.5.5`

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@wary coral

wary coral Apr 17, 2023, 5:12 PM

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Thank you, I will relay this to the team internally

rain fernBOT Apr 17, 2023, 5:27 PM

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obsidian sail Apr 17, 2023, 5:39 PM

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just fyi, config.toml file has ******** in the key, is that correct or something weird there? (as other keys are in plain text)

undone dune Apr 17, 2023, 5:39 PM

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We're not sure what's causing this sorry. I'd recommend reaching out to our support team directly instead: https://support.stripe.com/contact they'll be able to collect more details and help you get unblocked

obsidian sail Apr 17, 2023, 5:40 PM

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thanks, I will do it

#baoleduc