Jérémy | Stripe Developers | Page 1

pale willowBOT Apr 17, 2023, 11:17 AM

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vale yarrow Apr 17, 2023, 11:17 AM

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Hi
Sorry, but we support only English in this channel , can you translate or you can reach out to Stripe Support at for other language support and for non technical question:
https://support.stripe.com/contact

tranquil tundra Apr 17, 2023, 11:19 AM

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Hello to you, we have been using Stripe on our site for more than 2 years without worries, but today we have a problem. At the time of payment on our site, the payment option by Stripe appears but the fields to fill in the banking information are not displayed, impossible to make a payment. How do I do this? Thank you.

vale yarrow Apr 17, 2023, 11:21 AM

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Can you provide more details about this please? share some screenshots, PaymentIntent Id ?

tranquil tundra Apr 17, 2023, 11:24 AM

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Capture_decran_2023-04-17_a_13.23.16.png

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When you check "Pay with Stripe" no field is displayed to enter these bank details

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Before we could enter our credit card details at this stage

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just below "Pay with Stripe"

vale yarrow Apr 17, 2023, 11:30 AM

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Are you the maintainer of this website, or you are just a customer ?

tranquil tundra Apr 17, 2023, 11:31 AM

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I am the manager of this site

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We have been using Stripe for over 2 years with no problem so far

vale yarrow Apr 17, 2023, 11:33 AM

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That isn't a Stripe element, you should first check with the developer of that website and how are they integrating Stripe.

tranquil tundra Apr 17, 2023, 11:35 AM

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it is myself who is installed the Stripe module, I do not understand why there are no more fields

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My customers can no longer pay on the site I was hoping to find a solution with you to be able to keep Stripe as a payment solution, I was very satisfied so far :/

vale yarrow Apr 17, 2023, 11:39 AM

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tranquil tundra it is myself who is installed the Stripe module, I do not understand why there a...

What stripe module ? can you share more details please ?

pale willowBOT Apr 17, 2023, 11:42 AM

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tranquil tundra Apr 17, 2023, 11:47 AM

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Capture_decran_2023-04-17_a_13.46.08.png

vale yarrow Apr 17, 2023, 11:47 AM

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What framework are you using there? not clear enough

tranquil tundra Apr 17, 2023, 11:51 AM

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This is the Stripe module installed on my prestashop site To make payments on the site, Do you need other more precise information?

fossil flare Apr 17, 2023, 11:52 AM

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we don't support Prestashop on this Discord channel sorry, only developers building their own direct integration. We know zero about it.

tranquil tundra Apr 17, 2023, 11:54 AM

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Could you direct me to the support that takes care of the Prestashop Stripe module?

fossil flare Apr 17, 2023, 11:54 AM

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https://addons.prestashop.com/en/contact-us?id_product=24922

#Jérémy