wiiim | Stripe Developers | Page 1

glad trailBOT Apr 17, 2023, 10:32 AM

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proud lantern Apr 17, 2023, 10:34 AM

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hey 🙂 i've got a small question. let's imagine I have a connected account.
i trigger a payment within my account and set the destination to the connected account and an application fee of 2 euros. the payment is a total of 5 euros. the connected account get's the 3 euros and i keep the 2 euros (minus the stripe fee).
but if the customer of the payment triggers a chargeback and we loose the payment, from which account is the money (5 euro + stripe dispute fee) taken from? is everything taken from the main account? how is it split up?

mossy thicket Apr 17, 2023, 10:37 AM

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So depending on the charge type:
If it's destination charge, then the platform account is responsible for the chargeback and if the charge is a direct one, then the connected account is responsible for this.
In your case, it looks like a destination charge, then your (platform) account is responsible for the chargeback... you should better reach out to Stripe Support about this, to double check/confirm this, as this channel is for technical integration question:
https://support.stripe.com/contact/email?topic=disputes

proud lantern Apr 17, 2023, 10:38 AM

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oh sure, sorry. i may thought there were api settings when creating the payment which modify that behavior. but i'll contact the normal support too. thanks for your input 🙂

#wiiim