#BlackBamba
half jetty
Hi 👋
Sure, what's the question?
full totem
Hi, I'm having troubles with making my clients pay by euro, since my wisepos E keeps showing a 400 error.
I'm pretty sure I probably messed something up by trying to set then up on my own, and I was wondering if it was fixable, since I can't display the amount to be payed on USD to my clients in Italy.
Sorry again since I'm almost sure I f**ed it up on my own.
Ty a lot for helping tho
half jetty
Okay can you share an example Payment Intent?
half jetty
The video wont' help
full totem
Ok
half jetty
Yup, thanks
full totem
Thank you
half jetty
Okay so the Payment Intent is created in USD
half jetty
Looking further
full totem
Ty so much for the help you already gave, and sorry yo bother you at this time(i suppose is pretty early), also this may be useful: might the issue be the communication between our collect app and our stripe wisepos E?
In that case I would also like to ask you if there was a way to allow payments in euro on the wisepos without the need to use the integration on the collect app.
half jetty
No the WIse POS E configuration isn't causing the 400 errors. That is specific to using the EUR currency on your account which has a settlement currency of USD. And this is specific to how Terminal operates
full totem
Is there a way to change the settlement to eur?
half jetty
Do you have a linked bank account in EUR?
full totem
If I had a bank account in the us, would I be able to link that to my stripe account?
half jetty
The account for this payment intent is registered in the US. What bank account is linked to it?
Terminal does not currently support dynamic currency conversion and it looks like your account has a settlement currency of USD. So that is why you cannot create Payment Intents in EUR when using the WisePOS E
You can see it in the error message returned by the Payment Intent
error: {
code: "card_present_currency_not_supported",
message: "The card_present source type with currency eur is not supported in US.",
request_log_url: "https://dashboard.stripe.com/acct_1MtCQ1J79XT6NL2I/logs/req_Jm1b99EHCLs169?t=1681481775",
type: "invalid_request_error",
},
I can't find the bank account number right now, is there a way then to create eur payment intents for an account in the us?
If I settle it on eur
half jetty
Not using a Terminal device
full totem
What could I use?
half jetty
A web page using our Payment Element. I just processed a Payment Intent in EUR using my test integration
full totem
Can I see it on my account?
Or may I ask you to help with the setup of this thing you proposed?
Also, doing it this way, will i need to process the payment with my phone or with another terminal?
Doing it by phone would not be a problem as long as the payment can be done in eur
half jetty
You can't use a Terminal card reader to process payments in EUR while in the US
I'm talking about our default web integration like the one here: https://stripe.com/docs/payments/accept-a-payment?platform=web&ui=elements
Looking at your Payment Intent it looks like the server-side of your integration is being handled by a 3rd party
full totem
What would that mean?
full totem
Is that a mistake on our end or we just messed up something
Oh ok
And would there be a way to process the payment
Using another 3rd party service
half jetty
Perhaps but this forum is focused on developers coding their own integrations with Stripe APIs
So if you aren't the one writing the code I don't know what help I can offer
full totem
Writing it on my own has no chance of allowing an eur payment in the us does it?
half jetty
Creating your own integration and using a different way to collect payment (not Stripe Terminal) would allow you to collect EUR payments in the US. That is what I just tested
clever pecanBOT
full totem
What way of collecting the payment would I need, and is there a chance of getting some help in the integration process too?
glad umbra
👋 Hopping in here since snufkin has to head out soon
glad umbra
no worries
backing up for a minute and summarizing:
- There's no way for you (with a US based account) to accept EUR payments with your wisepos e reader. The only currency you'd be able to accept with your physical reader is USD.
- If you need to accept payments in EUR you have two options: either create a new Europe-based stripe account that can accept payments with terminal readers in EUR or implement online payments (which wouldn't used the physical reader at all)
Does all that make sense?
full totem
Like thank you so fing much...
How hard would it be to implement online payments, and how would that actually work: like when I need them to pay by card, it can only be done online or there is a different kind or "card reader-like" that can be used?