johan

[rustic notch]

All fees by default are collected by the stripe account. In many jurisdictions it's illegal to pass fees to the customer

[fickle ridge]

so how should we go about it? we don't want to lose money if customer payments bounce. what's the usual flow for this?

[rustic notch]

Go about what?

I can't advise on how to dodge fees

[fickle ridge]

yeah any advices or recommendations to avoid losing money, we're a big facility with a lot of customers and we'll potentially lose thousands if we implement this and don't setup measures in place. Could we pass the fee to the customer or something like that?

[rustic notch]

Yeah: https://support.stripe.com/questions/passing-the-stripe-fee-on-to-customers

But it's not legal everywhere

So you'll just need to do the due dilligence

[fickle ridge]

oh I'm not talking about standard fees. I meant to say the fee that we get if a payment using SEPA Direct Debits fail or is it the same as another stripe processing fee?

[rustic notch]

Oh gotcha. Yeah i'm not sure about such a fee. We're not really fee experts in here. We just help developers use the API. I would reach out to support to confirm that: https://support.stripe.com/contact/email

[fickle ridge]

ah perfect sorry about that

thanks a lot