asif | Stripe Developers | Page 1

late pondBOT Apr 14, 2023, 2:34 PM

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torpid plank Apr 14, 2023, 2:35 PM

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Yeah that's sometimes possible unfortunately

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When the first real charge comes, it won't succeed though

jolly zodiac Apr 14, 2023, 2:35 PM

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yes. but we have user created and they are getting access to our platform

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is there anyway to preauthorize

torpid plank Apr 14, 2023, 2:36 PM

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Yeah: https://stripe.com/docs/payments/place-a-hold-on-a-payment-method

Place a hold on a payment method

Separate payment authorization and capture to create a charge now, but capture funds later.

jolly zodiac Apr 14, 2023, 2:37 PM

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let me share the document that we are using

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https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements

Build a subscriptions integration

Create and manage subscriptions to accept recurring payments.

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we are using this doucment with custom code

torpid plank Apr 14, 2023, 2:38 PM

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Yes I'm familiar with that guide

jolly zodiac Apr 14, 2023, 2:38 PM

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can we hold a payment related to this

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we have a free trial for 30 days

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will hold still work

torpid plank Apr 14, 2023, 2:39 PM

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No you can only place a hold for 7 days

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Fake cards are mostly caught through the flow you shared though

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Like it's normally not a big issue since an auth check is still usually done

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Recommend reaching out to support to see what actually went wrong here: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

jolly zodiac Apr 14, 2023, 2:41 PM

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thank you

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will call them

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you can close this thread

#asif