#jitendra
spark lichen
Hi there, can you share with us the request ID?
Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
spark lichen
OK, you can follow this guide to learn how to save a sepa debit payment method https://stripe.com/docs/payments/sepa-debit/set-up-payment?platform=web
slow juniper
ok let me try, however i have saved sepa details using createPaymentMethod api
stripe.paymentMethods.create
and then attach payment method to customer
stripe.paymentMethods.attach
radiant heronBOT
slow juniper
We are taking mandate manually from customers using digital signature.
low hornet
In this case, you'd need to set the mandate_data when creating the Payment Intent with an existing payment method: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-mandate_data
slow juniper
if i select offline option then what should i pass in below object? i can't see any child params
mandate_data.customer_acceptance.offline
low hornet
If your customer is present to confirm the mandate, why you would set it to offline?
slow juniper
we are sending an form to customers and they are giving back that form
ok now i have send blank object mandate_data.customer_acceptance.offline and it's working fine
i have two case which i can't understand
- Suppose i have taken payment of 100$ and this payment i have transferred to connected a/c
- Now if customer dispute this payment then 100$ should be deduct from my connected a/c and Stripe disputed charges (suppose 10$) should be deduct from platform balance.
how can i achieve this?
i have created custom connected a/c and also set debit_negative_balance: true
low hornet
If you use Destination Charges (https://stripe.com/docs/connect/destination-charges), the amount will be transferred to connected account automatically. No additional is required.
If the customer dispute the payment, the amount will be deducted from platform balance with payment made on Destination Charge. Platform can perform transfer reversal to get the funds back from connected account: https://stripe.com/docs/disputes/connect