#LeXuS
fluid crag
Can you link the page you're looking at?
fluid crag
Digging. Will circle back
brazen flower
Thanks you 🙏
cursive harborBOT
fluid crag
I know this sounds odd, but can you clear the cookies you have for Stripe and try viewing that page again?
fluid crag
And an incognito browser doesn't show it either?
brazen flower
Here are my card settings just to make sure
fluid crag
Are they showing here too? --> https://pay.google.com/gp/w/u/0/home/paymentmethods
brazen flower
Nothing in incognito either
brazen flower
Are they showing here too? --> https://pay.google.com/gp/w/u/0/home/paymentmetho...
Yes
gray moth
Hello! I'm taking over and catching up...
Can you go to https://rsolomakhin.github.io/pr/gp2/ and click on the Buy button there, then back out using the arrow in the top left? After that try https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html again.
brazen flower
I didn't even get to the back arrow
gray moth
Oh, interesting. Those errors are not what I would have expected. What version of Chrome are you using?
gray moth
Hmmmmm...
brazen flower
Pretty weird right ?
I wouldn't have asked you if I didn't confirm that it was not specific to my machine or my browser
gray moth
If you go to chrome://policy/ and use the filter in the top right is there any policy blocking or preventing payments?
brazen flower
As I said our QA who usually confirms that the google pay option works also doesn't see it anymore
brazen flower
If you go to `chrome://policy/` and use the filter in the top right is there any...
What should I type in the filter ? It's a text input
gray moth
Try pay
brazen flower
No policies
gray moth
🤔
brazen flower
gray moth
Getting some basic stuff out of the way: is the time and date on your computer correct?
brazen flower
Yep
I feel like it's a chrome update or something that broke it
But it sounds far fetched
gray moth
If you go to chrome://serviceworker-internals/ and search that page for pay.google.com do you see an entry starting with Scope: https://pay.google.com/gp/p/?
brazen flower
There is no text on the page that matches even pay
gray moth
Huh. That's... wow. Okay, let me ponder that for a bit... 😅
brazen flower
Hahaha sorry for the headache. Waiting on your input ! 🥲
gray moth
I'm honestly running out of ideas. I've never seen Chrome in a state like this. How many people did you say this was impacting?
brazen flower
I asked the devs in my team, the QA and the product manager so a total of 8
And they all see the pay.google/about error in the console
gray moth
But all in your company/org? It feels like some kind of policy being applied to all of your browsers. Are all of the computers managed by the same company/org?
brazen flower
We are all in the same company but the computers are not managed by a central system and some people are in Paris and others in Montreal
I also tried to change my network to see if it made a difference
gray moth
You and I are on the exact same version, and it's working normally for me... is there anything else in common across the people impacted? Maybe a browser extension you all have installed?
brazen flower
Hmm yeah that's possible le met check
gray moth
For what it's worth I'm also seeing the oss-site redirect from "https://pay.google.com/about/" to "https://pay.google/about/" not allowed for payment manifests. error, but it's not preventing the button from working.
brazen flower
For what it's worth I'm also seeing the `oss-site redirect from "https://pay.goo...
Yeah that's what I thought
gray moth
And just to confirm, some of the impacted people do not have this "Your browser is managed by zeffy.com" in Chrome's about page?
brazen flower
I tested on a browser on my personal computer
Question: it says for Google Pay to appear you need Chrome + Google Pay enabled and Link not authenticated
I've never used link so I don't think I'm authenticated
And anw I cleaned the cookies so should be good right ?
gray moth
On your personal computer that's not managed, what does https://rsolomakhin.github.io/pr/gp2/ show?
Yeah, if you've never used Link and cleared your cookies that should not be the issue.
brazen flower
I didn't even get to the back arrow
Same error
gray moth
Any browser extensions in common?
brazen flower
I removed everything on my personal computer (I only had a few)
I really have no idea how that's possible
Another information we have is that the rate of people paying on our website with Google Pay has significantly reduced in % of payments
gray moth
Yeah, this is really strange.
gray moth
Starting when?
brazen flower
We can see a clear drop beginning of March
And it's been consistently low since then
gray moth
Can you link me to your page where Google Pay should show up? Curious to know if it will appear for me or not.
gray moth
Yep, it shows up for me as expected:
brazen flower
Ugh
Another colleague just tested and he can see it too
Man I don't get this ...
gray moth
Could there be a network configuration that's blocking access to some Google URLs/IPs?
brazen flower
I don't think so because I tried from different networks
Anw I have to go right now. I'll try to dig the subject a bit more tomorrow. Thanks for your help anyways at least it helped put aside some questions !
gray moth
Yeah. Honestly at this point you might want to try contacting Google; it doesn't seem to be a Stripe-specific issue.
Actually, let's confirm that. Do you see options here? https://developers.google.com/pay/api/web/guides/resources/demos
If those don't work then it's not Stripe-specific.
gray moth
And those work when clicked?
cursive harborBOT
brazen flower
And those work when clicked?
Yes !
digital plover
Thanks for checking. Trying to think of next steps here then...
brazen flower
Will the thread still be open tomorrow ?
digital plover
We'll want to close this one at some point. If you have to go you can write in to our support team and I can grab the ticket
Or you can just message tomorrow and mention this thread and my colleagues can refer back to it if you just want to keep doing live troubleshooting
cursive harborBOT