#aileen
silver karma
plush sigil
Here's our current settings for failed payments and SCA payments
plush sigil
No, this is for general customers at the moment. We have not implemented the settings for India customers at this stage. I'm aware that failed SCA payments for customers from India result in an immediate cancellation of the subscription (at least that's what we've experienced in some cases)
fathom river
Gotcha okay. Do you have example Subscriptions that I could look at for the two scenarios?
I'm a bit confused what you mean by "invoice is in the pending state" as there is no pending status for an Invoice
plush sigil
A cool. Just checked the first one which was classed as failed immediately. Maybe I just wasn't patient enough as it now shows the Retrying state: sub_1Mvi0DAfuIz1F8lueAtSAX0b
Second subscription, which requires SCA confirmation is this one: sub_1MwMC8AfuIz1F8luBQlst9Xt
pending is not a thing as an official status, but that's what's shown in the Dashboard at least (see screenshot)
fathom river
Yeah okay it would show pending there if you are using an async payment method like a bank debit
fathom river
Taking a look at that Sub
Oh it is now showing Failed.
Hmm it was showing Pending initially after the update though?
plush sigil
So it seems with the failed payment (insufficient funds etc, non-SCA related), it does switch to retrying and the normal recovery flow kicks in, right?
sub_1MwMC8AfuIz1F8luBQlst9Xt is still showing "pending" in the Dashboard for me
The one that was showing failed immediately (sub_1Mvi0DAfuIz1F8lueAtSAX0b) is now showing retrying which is a relief, as we really don't want those subs to cancel immediately 😅
fathom river
None of these scenarios should cancel immediately
The Subs should only cancel after all retries are expired
Oh interesting okay so when you look from the Customer page the Invoice shows Pending
But when you look from the Subscription page it shows as Failed
So that is why we are seeing different things
plush sigil
Cool. I think I'm quite confident with the case where the payment failed and doesn't require confirmation from the customer. The big question is for me now: how much time is available for the customer to confirm the SCA payment until the subscription gets into a bad state and will be in dunning or cancelled?
But when you look from the Subscription page it shows as Failed
Yeah, I can confirm. Seeing the same thing when going to the sub page
fathom river
Yeah that Dashboard stuff feels like a bug and I'll report that
The amount of time is based on your retry settings
So if you are using smart dunning then it should tell you the period. Otherwise you are setting the retry schedule
You should also be able to test this end-to-end with a test clock
plush sigil
Yeah, that's for the failed payment. What about the payment that requires SCA confirmation? Is that determined by the settings here?
So it stays in open with the payment URL available for 15 days and then we leave it as-is. Is that correct?
Means, it's up to us to handle it further if I understand correctly