Apphia

[lofty tusk]

👋 how may I help?

[lofty galleon]

Hi Tarzan!
We're from Forma, and we had a member said he didn't receive his amount, although the payment shows "200 OK."

[lofty tusk]

would you mind sharing more details please? what's the request ID? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[lofty galleon]

acct_1Jg2yyRKSFmAUU2E

[lofty tusk]

I'm looking for the request ID req_xxx and not the account ID

[lofty galleon]

the account id might be
[e-mail]

We're wondering if the payment paid out successfully and which bank account the payment went through

[lofty tusk]

@lofty galleon I can't help you if you can't give me either a PaymentIntent ID or a request ID

[lofty galleon]

request ID
req_T2R3AB0xJEP0KM

[lofty tusk]

thanks

I will take a look

[lofty galleon]

thank you!!!

[lofty tusk]

I saw that the transfer was made successfully to the acct_1Jg2yyRKSFmAUU2E account

I don't have a lot of visibility about payouts and related subject

you need to contact https://support.stripe.com/?contact=true

they are better equipped to answer your question