Stikko / The-Umpire | Stripe Developers | Page 1

sour kettleBOT Apr 13, 2023, 7:46 AM

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ionic sail Apr 13, 2023, 7:46 AM

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hello! how can I help?

outer sedge Apr 13, 2023, 7:47 AM

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yo alex i contacted earlier i am having a error when ppl want to pay with ideal you guys told me contact jouweb, and jouweb saying contact stripe

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so its not helping me a lot it is taking a long time now and still my payment doenst word on the site

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codename_duchess — vandaag om 17:31
Oh ok. If you aren't integrating our API directly, but are using Jouweb's integration, you'll need to reach out to them
[17:32]
We just help Stripe developers use the api directly in here

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this they told me before

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so i did contact and send a lot of mails, they are sending me back to you guys 😦

ionic sail Apr 13, 2023, 7:52 AM

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can you share more on why they directed you to contact Stripe? Like when you said Ideal doesn't work - as my colleague asked : what doesn't work? what error message are you seeing?

outer sedge Apr 13, 2023, 7:54 AM

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its in dutch tho

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i will print screen it one second

ionic sail Apr 13, 2023, 7:54 AM

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then it would be helpful if you translated what it said too

sour kettleBOT Apr 13, 2023, 7:55 AM

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outer sedge Apr 13, 2023, 7:55 AM

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The payment method you have chosen is currently not available. Choose another payment method or contact the webshop owner.

jolly oasis Apr 13, 2023, 7:56 AM

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What's your Stripe account ID?

outer sedge Apr 13, 2023, 7:59 AM

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acct_1MprhyGvmK5Fq0kv

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i think its this?

jolly oasis Apr 13, 2023, 8:02 AM

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Yeah I can see no indication of iDEAL issues on your Stripe account. Is there somewhere I can reproduce this? How does a customer get to this error in your checkout flow?

outer sedge Apr 13, 2023, 8:04 AM

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when i click ideal and click pay

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the error is showing

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i have tried many things its getting frustrating

jolly oasis Apr 13, 2023, 8:06 AM

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Is there somewhere I can reproduce this?

outer sedge Apr 13, 2023, 8:06 AM

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i dont understand what you mean

jolly oasis Apr 13, 2023, 8:10 AM

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Where can I use your site to see that error for myself?

outer sedge Apr 13, 2023, 8:13 AM

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www.retrogamingstore.nl

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https://www.retrogamingstore.nl/

Retro Games & Speelgoed Webshop

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just go webshop > trading cards and order 1 of this bakugan then choose ideal and with checkout you'll get this error

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or starlink 😛

jolly oasis Apr 13, 2023, 8:19 AM

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Yeah I've got to the error. Unfortunately whatever third-party system you're using control your Stripe integration so you really need to speak to them. There's no indication that their iDEAL flow even uses Stripe from what I can tell

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There's nothing in our logs to indicate an issue or an error

outer sedge Apr 13, 2023, 8:21 AM

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so again i need to contact jouweb?

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they cant fix it too they said. so i will look for another website to build my webshop then i guess.. strange you both can't fix it. all my work for nothing. thnx for the info. have a good day

jolly oasis Apr 13, 2023, 8:22 AM

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It's a shame they're passing off any responsibility, but there's no iDEAL issues on your Stripe account. You can see that for yourself here (it's enabled): https://dashboard.stripe.com/settings/payment_methods

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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So however they're using our APIs/UIs in their product is preventing you from adopting iDEAL. As a customer of their product, you have little/no control over the Stripe integration so ultimately it is on them to figure out why iDEAL is unavailable

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If you had built the Stripe integration yourself, then sure I'd be more than happy to help you. But as it is, there's not much I can do

#Stikko / The-Umpire