AdityaRL | Stripe Developers | Page 1

azure geyserBOT Apr 13, 2023, 5:27 AM

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strong forge Apr 13, 2023, 5:27 AM

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hello! what charge type are you using? Direct Charges, Destination Charges, Separate Charge and Transfers?

dull kelp Apr 13, 2023, 5:29 AM

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we are using destination charges

strong forge Apr 13, 2023, 5:29 AM

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the platform is liable

dull kelp Apr 13, 2023, 5:30 AM

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so you mean in case of dispute the platform account will be charged with whole amount?

strong forge Apr 13, 2023, 5:31 AM

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yes, the platform account is charged with the whole amount and the dispute fee

dull kelp Apr 13, 2023, 5:31 AM

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ok What is the dispute fee?

strong forge Apr 13, 2023, 5:33 AM

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https://stripe.com/pricing#faqs - you can check how much is the dispute fee on this page

Pricing & fees | Stripe Official Site

View Stripe fees and pricing information. Explore pricing by product, by payment method including credit and debit cards, or design a custom pricing package.

dull kelp Apr 13, 2023, 5:33 AM

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ok, thanks

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How can a platform account charge the amount of dispute to a connect account?

strong forge Apr 13, 2023, 5:47 AM

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what connected account type are you using? Custom/Express/Standard?

dull kelp Apr 13, 2023, 5:54 AM

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let me check

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Standard

strong forge Apr 13, 2023, 5:56 AM

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we strongly discourage the use of destination charges with Standard accounts. You're likely having trouble clawing back the funds for disputes and probably also refunds i guess

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you should ideally switch to direct charges where the fees would be charged to the Standard account

#AdityaRL