#ReemaAlsahafy
willow osprey
abstract oriole
@pulsar ice hi can u help me with this please
pulsar ice
Hello 👋
Are you using a SetupIntent? If so, $0 amount is expected as there's no amount that we're charging while saving. Do you have the screenshot of what the customer saw?
I've not heard of many reports around the bank not allowing to put in the code for $0 amounts.
frozen karma
yes
iam using stripe.confirmCardSetup
pulsar ice
Gotcha. Yeah in that case $0 amount is not unusual. Do you have the screenshot of the UI that the customer saw?
abstract oriole
i don't understand - can u explain more ?
pulsar ice
With a SetupIntent, there's really no amount that we're charging to the payment method. However, there's an authorization that takes place before we can store the payment method.
Since we're not charging the payment method anything (there's no amount), the bank may show $0 as the amount.
If let's say the authorization was for a payment intent then the bank would show the amount accordingly. i.e. if the PaymentIntent amount was $10 then bank would show $10 on their page
pulsar ice
Have they shared a screenshot of the UI? 😄
pallid kelp
I'm afraid not, just a description.
I give a canned response about this because people get confused about the £0.00 all the time
but they can accept it. he's saying that he doesn't have that option
pulsar ice
Yeah that's quite weird. I'd recommend asking them for a screenshot OR a video which can provide complete context.
Once you have that, you'd want to write into our support team via
https://support.stripe.com/?contact=true
Support should be able to help escalate this to the right team
pallid kelp
OK thanks will do that now.