w3ever | Stripe Developers | Page 1

torn pawnBOT Apr 12, 2023, 8:06 AM

#

past cove Apr 12, 2023, 8:06 AM

#

Hi there!

#

How can I help?

young peak Apr 12, 2023, 8:07 AM

#

thanks for your sweet reply.

#

our system use balance to transfer money to connect account.

#

but sometime balance is not enough and so we are getting error.

#

so we are going to charge money to our balance from bank. how can we do it?

past cove Apr 12, 2023, 8:08 AM

#

First, are you using source_transaction when creating the Transfer? That could help with this issue: https://stripe.com/docs/api/transfers/create#create_transfer-source_transaction

#

Otherwise you can add funds to your platform account with a top up if you are in the US: https://stripe.com/docs/connect/top-ups

young peak Apr 12, 2023, 8:09 AM

#

our account is europe.

#

not US

#

for Europe, Top up is not available?

past cove Apr 12, 2023, 8:10 AM

#

The top up endpoing is US only. There might be other ways to add money to your platform with the dashboard, but for this you should ask Stripe support directly: https://support.stripe.com/contact

young peak Apr 12, 2023, 8:12 AM

#

regarding source transaction, if charge amount is not enough for transfer amount?

past cove Apr 12, 2023, 8:13 AM

#

This is explained here: https://stripe.com/docs/connect/charges-transfers#transfer-availability

The amount of the transfer must not exceed the amount of the source charge

young peak Apr 12, 2023, 8:14 AM

#

so. we transfer money from our balance.

#

so should we contact to support team to charge balance?

past cove Apr 12, 2023, 8:15 AM

#

what do you mean "to charge balance"?

#

If you want to add money to your own platform account, this may be possible in the dashboard (not sure, since we are not familiar with the dashboard here). That's why I recommended to ask Stripe support directly: https://support.stripe.com/contact

#w3ever